Customer Service Specialist

We are currently looking for a Customer Service Specialist to join our client in Vancouver. This is a temp to hire position.

Shift: Monday to Friday from 8:30AM to 4:30PM

Job Duties:

• Prepares waybill entries documentation by applying proper transaction barcodes and photocopying corresponding invoices
• Performs waybill entries and transfers files to AS400 system using NAFTA Query main screen
• Creates B3 manually using H-S classifications codes and printing out invoices to go to splitting
• Collates, files and distributes copies of B3 invoices
• Extracts statements, summary billing and no mailing list invoices for billing department
• Prepares files, prints waybill screens and release dates
• Transfers files from CCI Interface, updates status of files
• Prepares Electronic Data Interchange (EDI) invoice and creates worksheets for any cross documents
• Processes and transmits files as needed
• Performs data entry or manual processing of invoices as required
• Liaises with customers for missing H-S codes, invoices or to seek further clarifications

Requirements

• Must have previous Customer Service experience
• Must have Logistics & Brokerage experience
• Must have experience with Microsoft Office & AS400
• Must have excellent communication skills
• Must be able to work independently and in a team setting

Job Type: Full-time

Pay: $19.63 per hour

Application question(s):

• Do you have experience applying H.S. codes/classification codes to imported/exported commodities?

Experience

• Logistics & Brokerage: 2 years (required)
• Customer service: 2 years (required)
• AS400: 1 year (required)

Work Location: In person