Senior Desktop Support Technician

Overview

Join our dynamic IT support team as a Senior Desktop Support Technician and become a vital driver of our technology excellence! In this role, you will deliver expert-level technical support, troubleshoot complex software and hardware issues, and ensure seamless operation of our IT infrastructure.

Roles:

Provide day-to-day IT support operations at clinical locations using the ServiceNow

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.
• Management of IT assets including

o Receiving large orders of equipment

o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand

o Managing shipping and returns of assets from remote staff.

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Pay: $25.00 - $26.00 per hour

Work Location: In person