A Hospital Public Relations Officer (PRO) acts as the vital link between patients, the public, and hospital management, focusing on enhancing patient experience, managing reputation, and handling communications. They address grievances, coordinate with medical staff for updates, manage external relations, and ensure smooth operations during patient admission and discharge. Entri App +2Key Responsibilities of a Hospital PRO

• Patient Relations & Experience: Acting as a liaison between patients, their families, and staff, they handle feedback, complaints, and facilitate smoother, compassionate care.
• Reputation Management: They build and protect the hospital's image, manage media relations, and handle public communication during health crises or campaigns.
• Communication Liaison: Communicating hospital policies, charges, and patient rights while maintaining transparency and professional communication between doctors and stakeholders.
• Administrative Coordination: Assisting with patient admission, discharge, and navigating the facility, ensuring high satisfaction levels.
• Corporate Relations: Coordinating with insurance companies, corporate partners, and regulatory authorities. Docthub +5

Essential Skills Required

• Excellent Communication: Clear verbal and written skills in dealing with diverse people.
• Empathy and Patience: Managing emotional, worried patients and family members.
• Crisis Management: Ability to handle high-pressure situations, complaints, and emergencies calmly.
• Problem-Solving: Promptly resolving issues arising from patient feedback or service delays. Docthub +4

A PRO plays a key role in improving patient retention and ensuring the hospital operates with strong, trusted community relations.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person