Call Center Customer Service Representative
Nibav LiftsRole Overview
Nibav Lifts is hiring a entry-level Call Center Customer Service Representative. This is a full-time role in Tamil Nadu. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Support | Hindi & English Mandatory
Location: Nibav Lifts Pvt Ltd, Palavakkam, Chennai
Experience: 3 to 4 Years
Openings: 3
Work Timing: 9 AM – 7 PM( Rotational Shift)
Working Days: Monday to Saturday
About the Role
Nibav Lifts Pvt Ltd is looking for proactive and customer-focused CRM Executives / Customer Relationship Managers to manage end-to-end customer interactions and ensure a seamless customer experience throughout the journey.
The ideal candidate should have strong communication skills, experience in handling customer escalations, and the ability to coordinate with multiple internal teams to deliver timely resolutions.
Key Responsibilities
- Act as the single point of contact for customers throughout their journey
- Handle inbound and outbound customer calls, emails, and escalations
- Coordinate with internal departments including Logistics, Production, Accounts, and Technical teams
- Ensure timely resolution of customer concerns and service requests
- Track and improve customer satisfaction metrics such as CSAT and NPS
- Manage customer engagement activities including testimonials and Google reviews
- Prepare MIS reports, dashboards, and KPI tracking reports
- Analyze customer feedback and identify improvement opportunities
- Maintain strong customer relationships and ensure positive customer experience
Eligibility Criteria
- 3 to 4 years of experience in CRM / Customer Support / Customer Handling roles
- Strong communication and interpersonal skills
- Good problem-solving and coordination abilities
- Ability to manage high-volume interactions and escalations
- Basic knowledge of MIS reporting and Excel preferred
Mandatory Language Requirement (Any One Combination)
- English + Hindi + Telugu
- English + Hindi + Kannada
- English + Hindi + Tamil
Job Location
Nibav Lifts Pvt Ltd
Nibav Towers, 1st St, Kazura Garden,
Palavakkam, Chennai, Tamil Nadu – 600041
Location Map: https://maps.app.goo.gl/nHbqKJYHnz5cVnSp7
Apply Now
Share your resume to:
Sriram.hari@nibavlifts.com
Contact:
89259 97241
Pay: ₹21,000.00 - ₹30,000.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Call Center Customer Service Representative position at Nibav Lifts?
Use the Apply button above to submit your application directly to Nibav Lifts. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Call Center Customer Service Representative position at Nibav Lifts located?
This position is based in Tamil Nadu. Nibav Lifts has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Call Center Customer Service Representative at Nibav Lifts earn?
Nibav Lifts has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Call Center Customer Service Representative role at Nibav Lifts posted?
This role was posted on May 12, 2026 (35 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Call Center Customer Service Representative role at Nibav Lifts entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Nibav Lifts has listed.
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