Role Overview
Nexus is hiring a On-Site Junior Server Support - Call Center. This is a full-time role in Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Job Description:
We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.
Technical Requirements:
- Provide remote L1/L2 technical support via phone, email, and chat.
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
- Analyze system behavior, identify causes, and provide technical solutions.
- Assist customers in server configuration, installation, and administration processes.
- Manage and document incidents in ticketing systems.
- Collaborate with escalation teams for complex technical cases.
Ideal Candidate:
- 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
- Basic knowledge of enterprise server architecture and hardware components.
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
- Experience with troubleshooting and incident management processes.
- Analytical thinking and good problem-solving skills.
- Ability to work independently in a dynamic technical environment.
- Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
- Certifications such as CompTIA A+, Server+, or similar technical certifications.
- Previous experience in enterprise technical support environments.
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
About Nexus
Nexus
nexus.com
1 other open role at Nexus on TryApplyNow.
Frequently Asked Questions
How do I apply for the On-Site Junior Server Support - Call Center position at Nexus?
Use the Apply button above to submit your application directly to Nexus. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the On-Site Junior Server Support - Call Center position at Nexus located?
This position is based in Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607. Nexus has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a On-Site Junior Server Support - Call Center at Nexus earn?
Nexus has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the On-Site Junior Server Support - Call Center role at Nexus posted?
This role was posted on June 18, 2026 (24 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the On-Site Junior Server Support - Call Center role at Nexus entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Nexus has listed.
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