AI Engineer

<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. &nbsp;Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 14pt;"><em><strong>What We Need</strong></em></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">We’re looking for a Senior AI Engineer to design and build production-grade agent and RAG systems that power intelligent, reliable automation across our platform. This role combines hands-on engineering with system-level thinking—owning everything from architecture and evaluation to scalability, observability, and reliability in production. The ideal candidate thrives in ambiguity, moves quickly from prototype to production, and brings a strong focus on quality, safety, and real-world impact.</span></p> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 14pt;"><em><strong>What You'll Do</strong></em></span></p> <h3 data-section-id="1tn1h0z" data-start="440" data-end="473"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Agent Platform &amp; Architecture</span></h3> <ul data-start="474" data-end="899"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="w6l8eb" data-start="474" data-end="659"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Design and build core agent platform capabilities, including orchestration patterns (e.g., ReAct, Plan-and-Execute), tool execution layers, memory/context management, and guardrails</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="2nehrz" data-start="660" data-end="761"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Develop reusable agent skills and a standardized tool ecosystem aligned with platform conventions</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="qjqwun" data-start="762" data-end="899"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Implement enterprise-grade controls for agent execution, including human-in-the-loop workflows, permissioning, and policy enforcement</span></li> </ul> <h3 data-section-id="1v49d5k" data-start="901" data-end="927"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Retrieval &amp; AI Systems</span></h3> <ul data-start="928" data-end="1129"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="2us47i" data-start="928" data-end="1039"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Design and implement RAG services, including hybrid retrieval, reranking, embeddings, and citation behavior</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="i6flzs" data-start="1040" data-end="1129"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Define evaluation frameworks and quality metrics to ensure grounded, reliable outputs</span></li> </ul> <h3 data-section-id="11ercga" data-start="1131" data-end="1171"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Production Engineering &amp; Reliability</span></h3> <ul data-start="1172" data-end="1457"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="xrgyqx" data-start="1172" data-end="1256"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Build automated evaluation and regression pipelines to maintain quality at scale</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1066lm3" data-start="1257" data-end="1368"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Establish observability (tracing, metrics, alerting) and optimize systems for latency, throughput, and cost</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="19ypf9w" data-start="1369" data-end="1457"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Define best practices and incident response processes to ensure production readiness</span></li> </ul> <h3 data-section-id="qjbxjo" data-start="1459" data-end="1500"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Applied Research &amp; Technical Strategy</span></h3> <ul data-start="1501" data-end="1730"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1kgz8rt" data-start="1501" data-end="1605"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Prototype and productionize emerging approaches (e.g., GraphRAG, knowledge graphs, MCP integrations)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1g88mpz" data-start="1606" data-end="1730"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Evaluate AI frameworks and infrastructure (e.g., LangChain, LangGraph, AutoGen, LlamaIndex) and guide platform decisions</span></li> </ul> <h3 data-section-id="cfr5dz" data-start="1732" data-end="1755"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Technical Execution</span></h3> <ul data-start="1756" data-end="1976"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1bt2dse" data-start="1756" data-end="1877"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Diagnose and resolve complex AI system issues (retrieval quality, hallucinations, prompt regressions, agent failures)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1lk7vjo" data-start="1878" data-end="1976"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Lead system design and drive technical decisions through hands-on prototyping and benchmarking</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 14pt;"><em><strong>What You Bring</strong></em></span></p> <ul data-start="2002" data-end="2711"> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="xbvmzz" data-start="2002" data-end="2127"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">BS in Computer Science, AI, Electrical Engineering, or related field (advanced degree preferred or equivalent experience)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1wty5bs" data-start="2128" data-end="2253"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">5+ years of software engineering experience, including building and deploying production-grade LLM, agent, or RAG systems</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="10fj35p" data-start="2254" data-end="2338"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Proven track record of shipping and supporting AI-powered features in production</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="tjrytp" data-start="2339" data-end="2425"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Strong Python skills (API design, testing, error handling, environment management)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="if0s15" data-start="2426" data-end="2462"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Working proficiency in C# or C++</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="nxu4v8" data-start="2463" data-end="2535"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Deep understanding of RAG system design and evaluation methodologies</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="g4wrfa" data-start="2536" data-end="2624"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Experience building evaluation frameworks (test sets, metrics, regression pipelines)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="h13y69" data-start="2625" data-end="2711"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Understanding of LLM security risks (prompt injection, data leakage, agent misuse)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1tl08bq" data-start="2747" data-end="2813"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Experience with graph databases, knowledge graphs, or GraphRAG preferred</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="1umk4tr" data-start="2814" data-end="2887"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Experience designing human-in-the-loop systems and execution controls preferred</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="akt6kw" data-start="2993" data-end="3079"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Experience with agent frameworks (e.g., LangChain, LangGraph, AutoGen, LlamaIndex)</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="d9h4as" data-start="3080" data-end="3125"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">You are willing and able to commute to our Toronto, ON office on a hybrid (once a week) schedule</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="d9h4as" data-start="3080" data-end="3125">Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.</li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;" data-section-id="d9h4as" data-start="3080" data-end="3125">Stationary Tasks: Sitting for extended periods, remaining in a stationary position.</li> </ul> <p>&nbsp;</p> <p><span style="font-size: 14pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><em>What We Offer</em></strong></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;">Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.</span></p> <p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;">For this role, the estimated base is CAD $130,000 - CAD $165,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.</span></p> <p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;">The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:&nbsp;<a href="mailto:people@netbraintech.com">people@netbraintech.com</a>&nbsp;and we will be happy to assist you.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p> <p>&nbsp;</p></div>