Information Technology Help Desk - Fresher
NCR VoyixRole Overview
NCR Voyix is hiring a mid-level Information Technology Help Desk - Fresher. This is a internship remote role, with the team based in Remote. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About the job:
Dear Aspirant,
Apply for the TA will get back to you regarding interview process if your profile is shortlisted.
Please find below details of JD
PRIMARY RESPONSIBILITIES
- Provide Level 1 technical support to end-users via calls, chats, and web tickets.
- Assist users with basic issues related to desktop/laptop hardware, software, OS,
printers, and applications.
- Follow standard troubleshooting steps and document all actions taken in the
ticketing system.
- Provide information to customers regarding IT processes, password resets, how-to
queries, and known issues.
- Escalate unresolved or advanced issues to Level 2 support teams as per defined
guidelines.
- Ensure excellent customer service by maintaining a positive, helpful, and professional attitude. Adhere to shift schedules in a 247 rotational environment (including night shifts).
TECHNICAL SKILLS:
- Basic understanding of Windows 10/11.
- Familiarity with Microsoft Office 365, basic applications, and internet concepts.
- Basic knowledge of networking fundamentals (LAN, Wi-Fi, VPN, IP basics).
- Willingness to learn new tools, technologies, and troubleshooting methods quickly.
EDUCATION & WORK HISTORY:
- Minimum qualification: HSC (Grade 12).
- Diploma or certification in IT/Computer Science (preferred but not mandatory).
- No prior experience required freshers with good technical aptitude are welcome.
- Internship or IT support training experience is an added advantage.
COMMUNICATION SKILLS:
- Good spoken and written English communication skills.
- Ability to listen attentively and understand user issues clearly.
- Clear and neutral accent with polite, professional speech.
OTHER ESSENTIAL SKILLS:
- Strong customer service mindset with patience and empathy.
- Basic call-handling etiquette and ability to remain calm during challenging
interactions.
- Ability to follow instructions, processes, and documentation standards. Positive attitude, willingness to learn, and good team spirit.
- Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).
Regards,
Pavani Challa
Pavani.challa@ncrvoyix.com
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience
No experience required
Deadline:
2035-01-01 00:00:00
Frequently Asked Questions
How do I apply for the Information Technology Help Desk - Fresher position at NCR Voyix?
Use the Apply button above to submit your application directly to NCR Voyix. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Information Technology Help Desk - Fresher role at NCR Voyix remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Information Technology Help Desk - Fresher at NCR Voyix earn?
NCR Voyix has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Information Technology Help Desk - Fresher role at NCR Voyix posted?
This role was posted on March 19, 2026 (89 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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