Information Technology Help Desk - Fresher

About the job:

Dear Aspirant,

Apply for the TA will get back to you regarding interview process if your profile is shortlisted.

Please find below details of JD

PRIMARY RESPONSIBILITIES

• Provide Level 1 technical support to end-users via calls, chats, and web tickets.
• Assist users with basic issues related to desktop/laptop hardware, software, OS,

printers, and applications.

• Follow standard troubleshooting steps and document all actions taken in the

ticketing system.

• Provide information to customers regarding IT processes, password resets, how-to

queries, and known issues.

• Escalate unresolved or advanced issues to Level 2 support teams as per defined

guidelines.

• Ensure excellent customer service by maintaining a positive, helpful, and professional attitude. Adhere to shift schedules in a 247 rotational environment (including night shifts).

TECHNICAL SKILLS:

• Basic understanding of Windows 10/11.
• Familiarity with Microsoft Office 365, basic applications, and internet concepts.
• Basic knowledge of networking fundamentals (LAN, Wi-Fi, VPN, IP basics).
• Willingness to learn new tools, technologies, and troubleshooting methods quickly.

EDUCATION & WORK HISTORY:

• Minimum qualification: HSC (Grade 12).
• Diploma or certification in IT/Computer Science (preferred but not mandatory).
• No prior experience required freshers with good technical aptitude are welcome.
• Internship or IT support training experience is an added advantage.

COMMUNICATION SKILLS:

• Good spoken and written English communication skills.
• Ability to listen attentively and understand user issues clearly.
• Clear and neutral accent with polite, professional speech.

OTHER ESSENTIAL SKILLS:

• Strong customer service mindset with patience and empathy.
• Basic call-handling etiquette and ability to remain calm during challenging

interactions.

• Ability to follow instructions, processes, and documentation standards. Positive attitude, willingness to learn, and good team spirit.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).

Regards,

Pavani Challa

Pavani.challa@ncrvoyix.com

Who can apply:

Only those candidates can apply who:

Salary:

Competitive salary

Experience

No experience required

Deadline:

2035-01-01 00:00:00