Job Description

Role Overview\nWe are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.\nYou will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).\n\nAbout MyOperator:\nMyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots.

Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.\n\nKey Responsibilities\nOwn a portfolio of 50–150 SMB accounts with complete revenue responsibility\nDrive monthly/quarterly renewals and ensure high retention rates\nIdentify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)\nAchieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)\nProactively identify churn risks and implement retention strategies\nMaintain strong relationships with business owners and decision-makers\nEnsure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting\nMonitor and improve customer health metrics (CSAT, usage, engagement)\nCoordinate with support/product teams for issue resolution and account growth\n\nTarget Customers\nSMB clients across Real Estate, Education, Healthcare, E-commerce, and Services\nPrimarily India-based customers\n\nMust-Have Requirements\n1–3 years of experience in Account Management / Customer Success / B2B Sales\nExperience in renewals, upselling, or revenue ownership (not just support)\nExposure to SaaS / tech / subscription-based products\nStrong communication skills (client-facing role)\nExperience using CRM tools (Zoho, HubSpot, Salesforce)\nBasic data handling skills ( Excel, reporting, tracking metrics )\n\nGood to Have\nExperience in CPaaS / SaaS / Communication platforms\nPrior experience managing high-volume SMB accounts\nExposure to customer lifecycle management (onboarding → renewal)\n\nStrictly Not a Fit\nCandidates from pure B2C / retail / showroom sales backgrounds\nProfiles limited to customer support with no revenue ownership\nCandidates without exposure to CRM tools or account tracking