• *** W2 or 1099 or c2c ***webcam interview **Long term project; usually the project goes for multiple years with this customer. Onsite

Job Description

The Client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the DCAS Team, building relationships with frontline staff and their leadership.

Core Duties

• Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observation.
• Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.

This is a position in the DC Access System (DCS) project.

Behavior Characteristics

• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter

Responsibilities

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, coordinates, and monitors project activities.
• Develops technical applications to support users.
• Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real-time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements

• Bachelor's degree in Information Technology or related field or equivalent experience

Skills/Requirements

Skill Required Years

Bachelor’s degree in IT or related field or equivalent experience Required

Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills Required 7 Years

Proficiency in word processing and presentation software Required 10 Years

Knowledge about traditional and modern training methods and techniques Required 5 Years

Exceptional organization skills, leadership and interpersonal skills Required 5 Years

Ability to work with a team and have attention to detail Required 5 Years

Knowledgeable about learning management systems, instructional design, and e-learning platforms Required 5 Years

Ability to handle multiple assignments and assess and analyze data Required 10 Years

Candidate must have minimum experience for a Senior level STaR2 Labor category Required