Role Overview
Mr. Cooper is hiring a entry-level Customer Service Associate- Chat. This is a full-time role in Chennai. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Responsibilities
- Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
- Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
- Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
- Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and regulations.
- Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
- Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID
024496
Job Category
India Business Operations
Primary Location City:
Chennai
Primary Location Region:
Tamil Nādu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
Frequently Asked Questions
How do I apply for the Customer Service Associate- Chat position at Mr. Cooper?
Use the Apply button above to submit your application directly to Mr. Cooper. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Associate- Chat position at Mr. Cooper located?
This position is based in Chennai. Mr. Cooper has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Associate- Chat at Mr. Cooper earn?
Mr. Cooper has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Associate- Chat role at Mr. Cooper posted?
This role was posted on May 27, 2026 (25 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Associate- Chat role at Mr. Cooper entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Mr. Cooper has listed.
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