Role Overview
MOYASAR is hiring a entry-level Technical Operations Support Engineer. This is a full-time role in Chennai. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Technical Operations Support Engineer at our company, you will play a crucial role in ensuring seamless operations and exceptional support for both external merchants and internal teams.
- *Key Responsibilities:**
- Provide advanced technical support via email, ticketing systems, and Slack
- Troubleshoot complex payment processing and integration issues
- Support merchant meetings alongside Sales to address technical requirements
- Collaborate with banks and payment gateways to resolve transaction issues
- Deliver clear, actionable solutions for API integrations and operational challenges
- Act as the technical advisor for Sales, Engineering, Product, and Operations
- Escalate and coordinate systemic issues with Engineering
- Document solutions and contribute to internal knowledge bases
- Investigate payment issues using SQL queries and log analysis
- Monitor system performance and proactively identify risks
- Debug API integrations and guide merchants during implementation
- Participate in a 24/7 on-call rotation schedule
- Create technical documentation and troubleshooting guides
- Train team members on support processes and payment operations
- Share insights with Product & Engineering to enhance platform performance
- *Qualifications Required:**
- *Technical Skills:**
- Strong knowledge of payment processing, card networks, payouts, and digital payments
- Proficiency in SQL for transaction analysis and troubleshooting
- Experience with API integrations (REST, webhooks)
- Debugging and log analysis experience
- *Professional Skills:**
- Excellent communication skills (technical & non-technical audiences)
- Strong analytical and problem-solving mindset
- Ability to work independently in a fast-paced environment
- Flexibility to work in a 24/7 rotational schedule
- *Preferred Qualifications:**
- Bachelors degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in FinTech or payment operations
- Familiarity with KYC/KYB and regulatory compliance
- Experience with Freshdesk or similar ticketing tools
- Knowledge of monitoring tools (Datadog, New Relic, Splunk)
- Understanding of PCI-DSS and security best practices
- Basic scripting knowledge (Ruby, Python, JavaScript) As a Technical Operations Support Engineer at our company, you will play a crucial role in ensuring seamless operations and exceptional support for both external merchants and internal teams.
- *Key Responsibilities:**
- Provide advanced technical support via email, ticketing systems, and Slack
- Troubleshoot complex payment processing and integration issues
- Support merchant meetings alongside Sales to address technical requirements
- Collaborate with banks and payment gateways to resolve transaction issues
- Deliver clear, actionable solutions for API integrations and operational challenges
- Act as the technical advisor for Sales, Engineering, Product, and Operations
- Escalate and coordinate systemic issues with Engineering
- Document solutions and contribute to internal knowledge bases
- Investigate payment issues using SQL queries and log analysis
- Monitor system performance and proactively identify risks
- Debug API integrations and guide merchants during implementation
- Participate in a 24/7 on-call rotation schedule
- Create technical documentation and troubleshooting guides
- Train team members on support processes and payment operations
- Share insights with Product & Engineering to enhance platform performance
- *Qualifications Required:**
- *Technical Skills:**
- Strong knowledge of payment processing, card networks, payouts, and digital payments
- Proficiency in SQL for transaction analysis and troubleshooting
- Experience with API integrations (REST, webhooks)
- Debugging and log analysis experience
- *Professional Skills:**
- Excellent communication skills (technical & non-technical audiences)
- Strong analytical and problem-solving mindset
- Ability to work independently in a fast-paced environment
- Flexibility to work in a 24/7 rotational schedule
- *Preferred Qualifications:**
- Bachelors degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in FinTech or payment operations
- Familiarity with KYC/KYB and regulatory compliance
- Experience with Freshdesk or similar ticketing tools
- Knowledge of monitoring tools (Datadog, New Relic, Splunk)
- Understanding of PCI-DSS and security best practices
- Basic scripting knowledge (Ruby, Python, JavaScript)
Frequently Asked Questions
How do I apply for the Technical Operations Support Engineer position at MOYASAR?
Use the Apply button above to submit your application directly to MOYASAR. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Operations Support Engineer position at MOYASAR located?
This position is based in Chennai. MOYASAR has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Operations Support Engineer at MOYASAR earn?
MOYASAR has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Operations Support Engineer role at MOYASAR posted?
This role was posted on April 2, 2026 (80 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Operations Support Engineer role at MOYASAR entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements MOYASAR has listed.
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