Sales & CSR (Customer Service Representative)

Job Title: CSR Cum Sales Executive

Job Location: Kolkata & Hooghly

Industry: Education / Training Institute

Job Summary

We are looking for a dynamic Customer Service Representative (CSR) Cum Sales Executive who will handle customer inquiries, guide potential students, and convert leads into admissions. The role requires strong communication skills, follow-ups, and a customer-focused approach.

Key Responsibilities:

• Handle inbound and outbound calls from prospective students / clients
• Provide information about courses, fees, and admission process
• Convert inquiries into admissions / sales
• Maintain lead database and follow up regularly
• Coordinate with the admissions and academic teams
• Resolve basic customer queries and provide support
• Achieve monthly admission / sales targets

Requirements

• Good communication and convincing skills in English / Hindi / Bengali
• Experience in customer service / telesales preferred
• Basic computer knowledge (MS Office, CRM, email)
• Ability to work with sales targets
• Freshers with strong communication skills may apply

Experience: 0–3 years

Qualification: Graduate / Undergraduate

Salary: As per industry standards + incentives

Pay: ₹10,000.00 - ₹17,000.00 per month

Work Location: In person