Job Description

Senior Salesforce / Certinia Administrator

Duties & Responsibilities

• Manage day-to-day administration of Certinia PS Cloud/CS Cloud in its configured setting within the enterprise Salesforce platform, including configuration, troubleshooting, release readiness, and ongoing optimization.
• Administer, configure, and maintain Certinia and Salesforce functions such as user setup, roles/profiles/permissions, security settings, custom objects/fields, record types, page layouts, validations, and overall org health.
• Provide Tier II/advanced support to users; troubleshoot issues, manage incidents, and coordinate with vendors/service providers for escalations and upgrades.
• Build, test and coordinate deployment of new functionality for PSA and CS that will continuously improve the user experience for internal process needs (e.g., time & expense, utilization/forecasting, project management, pipeline/CRM processes), as prioritized and defined in collaboration with stakeholders.
• Design and implement automation using declarative tools (e.g., Salesforce Flows; Certinia workflow capabilities) to improve efficiency, controls, and scalability.
• Support rollout of Certinia capabilities across practice areas; contribute knowledge and information in support of training and user adoption.
• Build and maintain KPI reporting and dashboards; support monthly/quarterly/annual business cycles through analysis, forecasting support, and actionable insights.
• Assist with integrations between Certinia, Salesforce, NetSuite, and other business systems; evaluate and manage third-party tools/AppExchange applications as needed.

Requirements & Qualifications

• 4+ years of experience as a Salesforce Administrator with Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder certifications
• 3+ years of hands-on experience administering and configuring Certinia PS Cloud/CS Cloud, including support for complex business processes.
• Experience with integrations and data flows among Salesforce, Certinia, and ERP systems (NetSuite preferred); familiarity with iPaaS/integration layers strongly desired.
• Strong understanding of CRM/PSA best practices, data governance, security, and compliance requirements.
• Proficiency with declarative automation and analytics (Flows, reports, dashboards) and experience supporting user enablement/training.
• Project management and business analysis skills; ability to interpret business requirements into clear technical implementations.
• Hands-on experience with configuration elements such as custom objects/records, imports, page layouts, workflows/approvals, reports, and dashboards (Salesforce and related platforms).

Skills

• Strong analytical and problem-solving skills; ability to diagnose issues and recommend practical solutions.
• Ability to operate successfully in a fast-paced environment with a premium on integrity, excellence, execution, and teamwork.
• Highly organized; able to prioritize work, meet deadlines, and manage multiple initiatives while maintaining high accuracy.
• Professional, adaptable, and calm under pressure; able to balance competing priorities and stakeholders.
• Self-directed with ability to work independently with minimal guidance.
• Collaborative communicator with stakeholder management skills; able to work with cross-functional teams to ensure alignment and to document decisions and plans.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year

Company Holidays as Per Policy

Employer-Paid Parental Leave

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Group Mediclaim Policy

Group Accident Policy

Group Term Life Policy

Gratuity as Per Payment of Gratuity Act

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.