ob Title: Telecaller – Customer Support

Job Summary

We are looking for a dedicated and customer-focused Telecaller to join our Customer Support team. The candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing product/service information, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Respond to customer inquiries regarding products, services, or company policies.
• Resolve customer complaints and provide appropriate solutions within the given timeframe.
• Maintain accurate records of customer interactions and update the database.
• Follow up with customers to ensure issue resolution and satisfaction.
• Achieve daily/weekly/monthly call and performance targets.
• Escalate complex issues to the concerned department when necessary.

Required Skills & Qualifications:

• Minimum qualification: 12th Pass / Graduate (preferred).
• Good communication skills (Hindi/English/Regional language as required).
• Basic computer knowledge and familiarity with MS Office.
• Strong problem-solving and interpersonal skills.
• Ability to handle pressure and meet targets.
• Prior experience in customer support or telecalling (preferred but not mandatory).

Working Conditions:

• Full-time position
• Rotational shifts (if applicable)
• Office-based / Work from Home (as per company policy)

Salary & Benefits:

• Fixed salary + performance incentives
• Training provided
• Career growth opportunities
• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

Please go through the FAQs to get all answers related to the given Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?

Ans : To apply for this Customer Care Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.

What salary is offered for this Customer Care Executive job?

Ans : The salary for this Customer Care Executive job ranges between ₹13,500-₹20,500 per month.

What shift and timings does this job follow?

Ans : This Customer Care Executive job follows a Day shift.

Do you need to visit the office for this job?

Ans : Yes, candidates need to visit the office and work from the location in Dakshin Dhupjhora, Jalpaiguri.

How many vacancies are there for this Customer Care Executive job?

Ans : There are 10 vacancies for this Customer Care Executive role.

Is this job open for all genders?

Ans : Yes, this Customer Care Executive job is open for both male and female candidates.

What does the role of Customer Care Executive involve?

Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

What is the job location for this position?

Ans : The job location for this Customer Care Executive position is Dakshin Dhupjhora, Jalpaiguri.

Who is the right fit for this Customer Care Executive job?

Ans : A candidate having skills like Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Care Executive job.

What makes this Customer Care Executive job a good opportunity?

Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹13,500-₹20,500 per month. This is a Full Time job and has 10 openings.

Candidates can call HR for more info.