Member Experience Representative

Remote, United StatesRemotePosted 5 days ago

Role Overview

Mochi Health is hiring a entry-level Member Experience Representative. This is a full-time remote role, with the team based in Remote, United States. Part of Mochi Health's Pharmacy hiring, posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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HIPAAORADACompensationCompliancePrivacyHealthcareMochi

Job description

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.

We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.

Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.

Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.

Remote — Texas | Temporary-to-Permanent

About the Role

We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.

This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.

What you’ll do

Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift
Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
Follow up via our secure patient portal after calls when written documentation or provider coordination is needed
Document patient interactions accurately in our systems after each call
Escalate complex or clinical issues to the appropriate team per established protocols
Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times

Who you are

1+ years of experience in a call center, phone support, or patient-facing customer service role
Telehealth or healthcare experience is a strong plus
Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range
Confident, warm, and clear on the phone — patients trust you quickly
Organized and able to manage follow-up tasks across multiple patient interactions
Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone
Located in Texas — this role is remote but we are hiring in this state only at this time

Schedule

Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT:

Day Shift: 8:00 AM – 2:00 PM CT, five days per week including rotating weekends
Evening Shift: 2:00 PM – 8:00 PM CT, five days per week including rotating weekends

Weekend availability is strongly preferred.

Compensation

Hourly Rate:

English only $15/hr
Bilingual (English/Spanish) $17/hr
Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.

About Mochi Health

Mochi Health

joinmochi.com

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Frequently Asked Questions

How do I apply for the Member Experience Representative position at Mochi Health?

Use the Apply button above to submit your application directly to Mochi Health. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Member Experience Representative role at Mochi Health remote?

Yes. This is a remote role. The team is based in Remote, United States, but the position itself does not require relocating to that office.

What does a Member Experience Representative at Mochi Health earn?

Mochi Health has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Member Experience Representative role at Mochi Health posted?

This role was posted on July 16, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Member Experience Representative role at Mochi Health entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Mochi Health has listed.

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