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Apply By: Tuesday, July 7, 2026 11:59 pm EDT

Case Management Officer

Job ID:

244883

Posting status:

Open

Organization:

Ministry of Children, Community and Social Services

Division:

Family Responsibility Office (FRO)

City:

Toronto

Position(s) language:

Both English and bilingual

Job term:

3 Permanent, 9 Temporary (up to 12 months with possible extension)

Job code:

03521 - Executive Officer 1 B/U

Salary:

$1,265.80 - $1,554.23 Per week*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Join the Family Responsibility Office (FRO) Team and Make a Difference!

As a Case Management Officer, you'll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.

Check out thisOPPORTUNITY OVERVIEWto learn more about the Case Management Officer role!

We have also developed aCMO self-assessment questionnaire to help you determine if this role is the right fit for you.

**IMPORTANT APPLICATION ASSIGNMENT**

Please read and answer the question below. Your response must be under 250 words and included with your application.

Submit your response as one document together with your cover letter and resume for Job ID 244883.

Applications without a response to this question will not be considered.

The Case Management Officer role at the Family Responsibility Office (FRO) is important and fast-paced. It requires strong attention to detail while handling a high volume of work and meeting tight timelines. Some tasks may be repetitive, and you must follow established procedures carefully. At the same time, you need to recognize when documents or information do not meet the necessary requirements and take appropriate action to resolve issues independently. The role also requires strong interpersonal skills to work effectively as part of a team. Using examples, describe how your experience and personal qualities meet these requirements.

About the job

As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:

• Communicating and providing service to the public, promoting a positive client experience.
• Managing a caseload and handling complex cases.
• Developing tailored case management solutions for your clients.
• Negotiating and problem-solving to encourage case compliance and payment arrangements.
• Reviewing, interpreting, and explaining court orders.

What you bring to the team

Mandatory requirements

• For the bilingual positions: you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

Client Service, Communication, and Interpersonal Skills

You can:

• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.

Analytical and Case Management Skills

You can:

• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.

Technical and Legal Skills

You can:

• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.

Organizational and Decision-Making Skills

You can:

• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• A comprehensive compensation and benefits package
• Base salary that aligns to market trends with performance-based pay and scheduled salary progression
• A modern, friendly and accessible physical work environment

Additional information:

Apply by:

Tuesday, July 7, 2026 11:59 pm EDT

Position details:

• 8 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
• 3 English Permanent, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
• 1 Bilingual English/French Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Customer and Client Services

Posted on:

Monday, June 22, 2026

Note:

• This ad is also available in French.
• About security checks:

A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How to apply

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together