SAP Support Consultant (7-10 yrs)

Job Title: SAP Support Consultant (C2C Contract)

Experience: 7–10 Years

Location: Hyderabad / Bangalore / Chennai

Work Mode: Hybrid

Shift Timing: 12:00 PM – 9:00 PM

Position Summary

We are looking for an experienced SAP Support Consultant to provide L2/L3 application support across SAP environments. The ideal candidate will have strong expertise in handling Priority 3 (P3) and Priority 4 (P4) incidents, with a focus on troubleshooting, debugging, and ensuring SLA-driven delivery.

This role requires excellent analytical skills, hands-on SAP support experience, and the ability to collaborate with cross-functional teams to ensure seamless system performance and high customer satisfaction.

Key Responsibilities

• Manage and resolve P3 & P4 incidents and service requests within defined SLAs
• Analyze, troubleshoot, and resolve functional and technical SAP issues
• Perform SAP debugging, log analysis, and system investigation
• Access client systems to identify root causes and implement fixes or configuration changes
• Communicate with stakeholders via calls, emails, or meetings to gather requirements and provide updates
• Provide workarounds, fixes, and enhancements based on root cause analysis (RCA)
• Validate solutions and ensure proper closure of tickets with complete documentation
• Maintain RCA documents, knowledge articles, and support documentation
• Collaborate with Basis, ABAP, Functional, and Security teams for issue resolution
• Follow change management, access control, and compliance policies
• Ensure high customer satisfaction through timely resolution and effective communication

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or related field
• 7–10 years of SAP Application Support experience (L2/L3 support preferred)
• Strong experience in handling incident management (P3/P4 tickets)
• Hands-on expertise in SAP debugging and troubleshooting
• Good understanding of SAP modules and business processes
• Experience with ticketing tools such as ServiceNow, JIRA, Remedy, etc.
• Ability to perform log analysis, issue diagnosis, and configuration changes
• Strong root cause analysis (RCA) and problem-solving skills
• Familiarity with ITIL processes and SLA-driven environments
• Excellent communication and stakeholder management skills
• Ability to work independently and in a cross-functional team environment

Preferred Skills

• Cross-module SAP knowledge (MM, SD, FI, etc.)
• Experience in global support environments
• Exposure to change management and release processes