Process Improvement Specialist

Process Improvement Specialist

The HR Process Improvement Specialist will work with the team lead to identify, design, and deliver enhancements across the global HR operating model, focusing on Workday, HRSN, and cross‑functional processes. The role manages intake, ensures consistent documentation, and partners with HRIS and SMEs to assess impacts. Success requires strong analytics, clear communication, structured problem‑solving, and the ability to collaborate effectively with stakeholders at all levels.

Key Responsibilities

• Own and manage the HR Process Improvement Intake process; assess requests logged through ServiceNow/HRSN to maintain a prioritisation framework and ensure timeline transparency with all stakeholders.
• Translate business needs into clear requirements for HRIS, Operations, and SMEs by validating scope, impacts, dependencies and timelines with key groups and across the department.
• Track KPIs such as SLA performance, reduction in rework, cycle‑time improvement, case deflection, and process adherence.
• Conduct in-depth reviews of HR processes to map out current‑state processes, identify pain points, duplication, system limitations, and regional variances and produce future state designs aligned with policy, compliance, and Workday/HRSN capabilities.
• Lead multi‑workstream projects, including facilitating workshops, data validation sessions, UAT cycles, and pilot rollouts.
• Partner with HR Strategy to develop change plans including communication, training materials, and knowledge content updates.
• Maintain relationships across all HR functions and regions to ensure global consistency with local nuance.

You will need to have

• Expertise in HR lifecycle processes and Workday/HRSN case workflows.
• History of influencing, prioritising, and delivering in a fast‑paced and evolving environment and industry
• Proven ability to interpret and analyse data, audit outputs, and identify trends across HR metrics.
• Experience managing multiple initiatives across various functions with varying timelines, priority levels and requirements.
• A flexible and calm approach to influencing across senior stakeholders, with the ability to challenge and build alignment when necessary.
• Knowledge of operating controls, data governance and project management disciplines including process mapping (Visio, Lucidchart, Miro) and documentation excellence.
• Previously facilitated workshops and cross‑functional discussions with clarity, structure and in a simple, actionable manner