Salesforce Production Support Lead

Position : Salesforce Production Support Lead

Location: Onsite at Seattle, WA

Duration: 6 months Contract

We are seeking an experienced Salesforce Support Lead to manage L2/L3 production support, platform operations, and stakeholder coordination. This role focuses on ensuring system stability, driving continuous improvements, and maintaining compliance while supporting business-critical Salesforce applications.

Key Responsibilities

Lead L2/L3 Salesforce support, including triage, issue resolution, workarounds, escalations, and stakeholder communication.

Govern incident, problem, and change management processes, ensuring adherence to SLAs and OLAs.

Oversee minor enhancements (administration/configuration), data fixes, and non-production environment refreshes.

Own release and deployment coordination, including sandbox strategy and regression readiness.

Monitor platform health, including system limits, integrations, queues, flows, and error logs, and drive proactive issue prevention.

Manage User Acceptance Testing (UAT), release notes, knowledge base documentation, and end-user training.

Enforce security and compliance standards, including profiles, permission sets, audits, segregation of duties (SoD), and GDPR/SOX requirements (as applicable).

Collaborate with product owners, vendors, and cross-functional teams to ensure smooth operations and alignment with business needs.

Required Skills and Qualifications

Strong experience in Salesforce L2/L3 production support.

Expertise in incident, problem, and change management processes.

Hands-on experience with Salesforce administration and configuration.

Experience managing release cycles, deployments, and sandbox environments.

Strong understanding of Salesforce platform monitoring and performance optimization.

Knowledge of security and compliance practices within Salesforce (profiles, permission sets, audits, SoD).

Experience supporting UAT processes and end-user enablement.

Excellent communication and stakeholder management skills.

Key Skills

Salesforce

Production Support (L2/L3)

Incident & Change Management

Release Management

Salesforce Administration

Security & Compliance

UAT & Training

Stakeholder Management

Desirable Skills:

Skills: Salesforce ~ Digital : Salesforce Administration and Functional Design

Experience Required: 10 & Above