Salesforce Production Support Lead
METRIX IT SOLUTIONS INCRole Overview
METRIX IT SOLUTIONS INC is hiring a Salesforce Production Support Lead. This is a contract role in Seattle. Part of METRIX IT SOLUTIONS INC's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Position : Salesforce Production Support Lead
Location: Onsite at Seattle, WA
Duration: 6 months Contract
We are seeking an experienced Salesforce Support Lead to manage L2/L3 production support, platform operations, and stakeholder coordination. This role focuses on ensuring system stability, driving continuous improvements, and maintaining compliance while supporting business-critical Salesforce applications.
Key Responsibilities
Lead L2/L3 Salesforce support, including triage, issue resolution, workarounds, escalations, and stakeholder communication.
Govern incident, problem, and change management processes, ensuring adherence to SLAs and OLAs.
Oversee minor enhancements (administration/configuration), data fixes, and non-production environment refreshes.
Own release and deployment coordination, including sandbox strategy and regression readiness.
Monitor platform health, including system limits, integrations, queues, flows, and error logs, and drive proactive issue prevention.
Manage User Acceptance Testing (UAT), release notes, knowledge base documentation, and end-user training.
Enforce security and compliance standards, including profiles, permission sets, audits, segregation of duties (SoD), and GDPR/SOX requirements (as applicable).
Collaborate with product owners, vendors, and cross-functional teams to ensure smooth operations and alignment with business needs.
Required Skills and Qualifications
Strong experience in Salesforce L2/L3 production support.
Expertise in incident, problem, and change management processes.
Hands-on experience with Salesforce administration and configuration.
Experience managing release cycles, deployments, and sandbox environments.
Strong understanding of Salesforce platform monitoring and performance optimization.
Knowledge of security and compliance practices within Salesforce (profiles, permission sets, audits, SoD).
Experience supporting UAT processes and end-user enablement.
Excellent communication and stakeholder management skills.
Key Skills
Salesforce
Production Support (L2/L3)
Incident & Change Management
Release Management
Salesforce Administration
Security & Compliance
UAT & Training
Stakeholder Management
Desirable Skills:
Skills: Salesforce ~ Digital : Salesforce Administration and Functional Design
Experience Required: 10 & Above
Frequently Asked Questions
How do I apply for the Salesforce Production Support Lead position at METRIX IT SOLUTIONS INC?
Use the Apply button above to submit your application directly to METRIX IT SOLUTIONS INC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Salesforce Production Support Lead position at METRIX IT SOLUTIONS INC located?
This position is based in Seattle. METRIX IT SOLUTIONS INC has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Salesforce Production Support Lead at METRIX IT SOLUTIONS INC earn?
METRIX IT SOLUTIONS INC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Salesforce Production Support Lead role at METRIX IT SOLUTIONS INC posted?
This role was posted on March 20, 2026 (88 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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