Customer Service Representative
Merv Enterprises Pvt. Ltd.Role Overview
Merv Enterprises Pvt. Ltd. is hiring a mid-level Customer Service Representative. This is a full-time role in Parra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
LOCAL CANDIDATE IN GOA PREFERRED - IMMEDIATE START
Responsibilities
- Customer Assistance & Issue Resolution
o Handle incoming calls, messages & emails from customers regarding Internet connectivity, service disruptions, billing queries & general enquiries.
o Provide prompt & accurate troubleshooting steps for Internet & network-related issues.
o Escalate complex technical problems to the appropriate technical support or field teams when necessary.
- Service Requests & Coordination
o Log service requests & complaints accurately in the CRM system or service desk software.
o Coordinate with field technicians & network teams to ensure timely resolution & follow-ups.
o Track open tickets & ensure updates are provided to customers until closure.
- Customer Relationship Management
o Maintain a professional & courteous tone while interacting with customers.
o Ensure high levels of customer satisfaction by providing quick, reliable & helpful support.
o Build rapport with customers to promote trust & long-term loyalty.
- Billing & Account Support
o Assist customers with queries related to payments, plan upgrades, renewals & account details.
o Guide customers through online payment portals or manual payment options.
o Update customer records & service plans as required.
- Feedback & Reporting
o Record feedback & suggestions from customers to help improve products & services.
o Generate daily/weekly reports on common issues, ticket resolution time & customer satisfaction.
o Share insights with supervisors to enhance support quality & team performance.
Required Skills & Qualifications:
- Experience in a customer support or helpdesk role (ISP/telecom experience preferred).
- Excellent verbal & written communication skills in English, Konkani & Hindi.
- Basic knowledge of Internet services, routers & LAN/Wi-Fi troubleshooting.
- Familiarity with ticketing systems, CRMs, or support software tools.
- Patience, empathy & a customer-first attitude.
- Willingness to work in shifts, weekends, or holidays if required.
Job Types: Full-time, Permanent
Pay: ₹192,000.00 - ₹360,000.00 per year
Benefits
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Merv Enterprises Pvt. Ltd.?
Use the Apply button above to submit your application directly to Merv Enterprises Pvt. Ltd.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at Merv Enterprises Pvt. Ltd. located?
This position is based in Parra. Merv Enterprises Pvt. Ltd. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at Merv Enterprises Pvt. Ltd. earn?
Merv Enterprises Pvt. Ltd. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at Merv Enterprises Pvt. Ltd. posted?
This role was posted on April 13, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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