Role Overview
Medusind is hiring a mid-level Customer Service Representative ( ). This is a full-time role in Ahmedabad. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Medusind is a leading provider of revenue cycle management (RCM) solutions for medical and dental practices, offering tailored, scalable services designed to optimize financial performance and operational efficiency. With over 20 years of expertise, Medusind supports over 70 practice management systems and EHRs, providing end-to-end solutions in medical and dental billing, credentialing, insurance verifications, and more. Our innovative, software-agnostic approach allows practices to focus on delivering exceptional patient care while improving revenue outcomes. Medusind's trusted partnerships have helped providers achieve significant improvements in cash collections and financial efficiency.
Role Description
This full-time on-site role, based in Ahmedabad, involves providing excellent customer service to clients and resolving inquiries in a timely and professional manner. Responsibilities include handling customer support tickets, addressing customer concerns, ensuring customer satisfaction, and delivering a positive customer experience. The role also requires collaborating with internal teams to resolve issues and maintain strong client relationships.
Qualifications
- Strong skills in Customer Service and Customer Support
- Experience in delivering exceptional Customer Satisfaction and enhancing the overall Customer Experience
- Ability to handle client inquiries with professionalism and resolve issues effectively
- Excellent communication and interpersonal abilities
- Proficiency in English and local language (Gujarati/Hindi) is a plus
- Prior experience in a similar role or customer-facing environment is desirable
- Willingness to work night shifts and adapt to a dynamic, fast-paced environment
About Medusind
Medusind
medusind.com
Frequently Asked Questions
How do I apply for the Customer Service Representative ( ) position at Medusind?
Use the Apply button above to submit your application directly to Medusind. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative ( ) position at Medusind located?
This position is based in Ahmedabad. Medusind has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative ( ) at Medusind earn?
Medusind has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative ( ) role at Medusind posted?
This role was posted on June 10, 2026 (15 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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