Job Overview: Are you passionate about helping others and building lasting relationships? As a Customer Support Specialist at Marvin, you will be the trusted expert for our dealers and customers seeking assistance. You will guide users through product inquiries, warranty issues, and navigation of our systems, all while providing a seamless and empathetic experience. This role is key to Marvin's customer experience strategy, giving you the chance to make a meaningful impact every day. Plus, you'll receive a $1,500 sign-on bonus when you join our team!

This job is located in Warroad, MN. If you need to relocate for this role, Marvin offers a variety of benefits to support your move.

Highlights of Your Role:

• Be the primary contact for customer inquiries via phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin's Order Management software, products, and warranty processes through virtual or in-person training.
• Manage customer interactions from start to resolution, providing solutions aligned with Marvin's policies and service standards.
• Assist in onboarding new dealers and partners, facilitating account setup and initial training.

You’re a Good Fit If You Have:

• 2+ years in a customer-facing role.
• Experience with CRM systems such as Salesforce to handle customer interactions.
• A proven record of resolving customer issues while maintaining strong relationships.
• Strong team collaboration skills.
• An ability to mentor others and share expertise across teams.

Additional Qualifications:

• Familiarity with building materials, construction, or manufacturing industries.
• Ability to learn Marvin's systems and apply your product knowledge to customer solutions.
• Strong organizational and project management skills.
• An associate degree or higher is preferred, or equivalent experience.

Join the Marvin Family: Marvin is committed to creating better ways of living, and you can be part of our family-owned and -led window and door company. With over a century of excellence in designing, building, and engineering premium products, Marvin has also been recognized as a Top Large Employer by Forbes Magazine in 2024 and 2025.

We keep the safety and wellbeing of our people at the forefront. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more!

Unique Benefits Include:

• $300 annual wellbeing account for your health and happiness.
• Better Living Day! (a paid day off for fun).
• Annual profit sharing, recognizing everyone’s contributions.
• Participate in organized volunteer opportunities through Giving at Marvin.
• Brighter Days Fund for financial support during personal hardships.

Join over 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer. We strive to create an inclusive environment for all employees and applicants. Employment decisions are based on qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Applicants needing accommodation during the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $23.00 - $29.00 per hour, dependent on experience.