Customer Service Manager (CSM)
MARUTI SUZUKI SKY AUTOMOBILESRole Overview
MARUTI SUZUKI SKY AUTOMOBILES is hiring a mid-level Customer Service Manager (CSM). This is a full-time role in Brahmapur. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- An automotive customer service manager oversees the customer experience and service department operations within a dealership or repair facility.
- Customer Relations: Handle escalated complaints, monitor Customer Satisfaction Index (CSI) scores, and ensure transparent communication from vehicle drop-off to repair completion.
- Team Leadership: Train, and manage service advisors and technicians. Delegate tasks and set departmental performance metrics.
- Operations Management: Oversee daily workflow, manage service scheduling, and ensure repairs meet manufacturer and safety standards.
- Financial Oversight: Achieve service revenue goals, monitor labor/parts costs, and track profitability metrics (e.g., Average Repair Order).
- Process Improvement: Develop loyalty initiatives, manage CRM systems, and enforce compliance with warranty and policy procedures.
- Experience: 3–7 years in automotive service operations, with proven success in a customer-facing or supervisory role.
Pay: ₹13,495.43 - ₹16,676.25 per month
Benefits
- Health insurance
- Leave encashment
- Provident Fund
Education
- Bachelor's (Preferred)
Experience
- csm: 3 years (Required)
Location:
- Brahmapur, Orissa (Required)
Work Location: In person
About MARUTI SUZUKI SKY AUTOMOBILES
MARUTI SUZUKI SKY AUTOMOBILES
Frequently Asked Questions
How do I apply for the Customer Service Manager (CSM) position at MARUTI SUZUKI SKY AUTOMOBILES?
Use the Apply button above to submit your application directly to MARUTI SUZUKI SKY AUTOMOBILES. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager (CSM) position at MARUTI SUZUKI SKY AUTOMOBILES located?
This position is based in Brahmapur. MARUTI SUZUKI SKY AUTOMOBILES has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager (CSM) at MARUTI SUZUKI SKY AUTOMOBILES earn?
MARUTI SUZUKI SKY AUTOMOBILES has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager (CSM) role at MARUTI SUZUKI SKY AUTOMOBILES posted?
This role was posted on June 25, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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