IT Support Specialist –

Role Overview

As a Full-Time IT Support Specialist, you will have the opportunity to join our client's company at an exciting time to add your strengths to the division's operations. You will be a key player within the company, providing high-quality computer customer service to clients and training recruits. They will provide you with high-grade, IT industry, web-based remote management, and monitoring tools to help you succeed.

Your main job will be to deliver remote and on-site IT support to their clients Managed Services clients. You will monitor and maintain computer systems, local and cloud networks, and infrastructure for multiple clients. Your responsibilities will include diagnosing hardware and software problems and fixing technical issues within a pre-defined Service Level Agreement (SLA).

You will get a chance to participate in IT project work and be responsible for setting up new hardware, including servers, firewalls, and network switches. It is a highly technical role with an opportunity to interact with all technology and IT deployment levels.

If you want to help our client meet the challenges of a modern workplace, our client offer an exciting work environment with ample opportunity for growth, training, competitive wages, and health benefits.

We are looking for a motivated individual who will help us build up our clients Managed Services by contributing to the development and success of the division. If you think you are up to the challenge, apply today!

Mandatory Requirements

Completed a post-secondary degree or a diploma in Information Technology

Three or more years of experience working in the Information Technology field

Eligible for Secret security clearance

Valid driver's license and vehicle

Bilingual in French and English

Technical Experience

MCSE/MCSA, CompTIA, CCNE/CCNA, or other such designation is preferred but not mandatory

Experience with firewall configuration and policies is preferred

Experience with network switching and routing is preferred

Experience with wireless access points and controllers is preferred

Knowledge of personal computer hardware, configuration, installation, and maintenance

Strong knowledge in diagnosing and problem-solving related to hardware, software, laser printers, and operating systems

Experience in supporting and maintaining Microsoft Windows Operating Systems including Servers in an Active Directory domain environment

Experience with Microsoft Exchange/Outlook, Office 365, mobile devices, and common desktop applications

Experience with Microsoft 365 Administration, Azure, Entra, Intune, Defender, and conditional access policies.

Experience with networking services such as TCP/IP, DNS, DHCP, VPN, SNMP, and SMTP

Experience with data management, backup, and archiving processes

Experience with remote management and monitoring tools

Other Requirements/Details

Excellent interpersonal skills, communication skills, and time management skills

Strong customer service skills with attention to detail

Ability to follow through and prioritize tasks independently

Detail-oriented individual and thorough

A team player willing to share information with colleagues freely

Ability to document IT infrastructure, incidents, and lessons daily

Self-starter, self-motivated individual who enjoys the challenge of a dynamic work environment

Fast learner and an adaptive individual who can identify and understand the appropriate software and hardware used by the organization and our clients

Believes in a substantial ethical standard and has a professional demeanor

Responsibilities

Respond to and resolve service requests from our clients in a timely, efficient, and courteous manner

Document all problem incident steps in the service desk system

Perform post-resolution follow-ups to help requests

Installing, upgrading, and configuring computer hardware, operating systems, and applications for end-user systems as well as servers

Monitoring and maintaining computer systems and networks

Troubleshooting system and network problems, and diagnosing and solving hardware/software faults

Implementing and configuring backups for desktops and servers

Providing support, including procedural documentation

Following diagrams and written instructions to repair a fault or set up a system

Setting up new users with accounts and emails, and configuring their computers with their profile

Working continuously on a task until completion, taking care to elevate when appropriate

Prioritizing and managing many open cases at one time

Rapidly establishing a good working relationship with customers and other professionals

Testing and evaluating new technology

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