About the Company

Market Force Information is a leading global customer experience management company. We help brands improve their customer experience by providing actionable insights through mystery shopping, customer surveys, contact center evaluations, and more. Our mission is to empower businesses to deliver exceptional experiences, drive loyalty, and achieve sustained growth. Join our network of evaluators and help shape the future of customer service.

Job Description

Are you observant, detail-oriented, and looking for a flexible way to earn income? Market Force Information is seeking enthusiastic Secret Shoppers to join our team in Virginia Beach! No prior experience is necessary – we provide all the guidance you need to succeed. This is a unique opportunity to provide valuable feedback to businesses, helping them improve their services and customer satisfaction. You’ll visit various local establishments, discreetly evaluate their operations, and report your findings. This role offers incredible flexibility, allowing you to choose assignments that fit your schedule. If you’re ready to start today and make a real impact, we encourage you to apply!

Key Responsibilities

• Conduct discreet visits to assigned businesses in the Virginia Beach area.
• Objectively observe and evaluate customer service, store cleanliness, product availability, staff helpfulness, and adherence to company standards.
• Interact with staff as a regular customer, following specific scenarios and guidelines.
• Accurately complete detailed online reports summarizing your observations and experiences within a specified timeframe.
• Maintain strict confidentiality regarding assignments and client information.
• Adhere to all provided assignment instructions and company policies.

Required Skills

• Excellent attention to detail and strong observation skills.
• Reliability and punctuality for completing assignments.
• Ability to follow written and verbal instructions precisely.
• Basic computer proficiency for online report submission.
• Access to reliable transportation for local travel.
• A keen interest in improving customer service.

Preferred Qualifications

• Previous experience in customer service or retail (a plus, but not required).
• Strong written communication skills for clear and concise reporting.
• Access to a smartphone or digital camera for photo documentation (if required by assignment).
• A positive attitude and professional demeanor.

Perks & Benefits

• Flexible schedule – choose assignments that fit your lifestyle.
• Opportunity to influence and improve customer experiences at local businesses.
• Compensation provided per completed assignment.
• Gain valuable experience in market research and quality assurance.
• Work independently with full support from our team.
• No long-term commitment required – perfect for supplemental income.