Senior Platform Reliability Engineer

As a Senior Site Reliability Engineer, you will play a pivotal role in designing, deploying, and operating scalable, secure, and highly reliable cloud‑based platforms. You will leverage your deep expertise in Infrastructure‑as‑Code, Azure cloud services, and DevOps practices to support data, analytics, and AI‑enabled workloads. This role contributes directly to advancing platform reliability, automation‑first delivery, and operational excellence. You will partner closely with engineering, security, risk, and architecture teams to ensure platforms meet enterprise standards and business needs.

Position Responsibilities

• Design, build, and manage cloud infrastructure using Terraform, cloud‑native technologies, and automation‑first principles to deliver scalable and resilient platforms.
• Develop, maintain, and optimize CI/CD pipelines and developer toolchains using Jenkins, GitOps, and related technologies.
• Operate and support Azure‑based platforms, including Databricks and APIM/APIOps, ensuring performance, security, and regulatory compliance.
• Monitor, troubleshoot, and resolve production issues and persistent platform problems to minimize downtime and operational impact.
• Collaborate with cross‑functional stakeholders (engineering, security, risk, architecture) to deliver reusable platform patterns, reference architectures, and continuous improvements.

Required Qualifications

• 7+ years of experience with Infrastructure‑as‑Code using Terraform.
• 7+ years of experience deploying and managing Azure cloud infrastructure.
• 5+ years of experience with CI/CD pipelines, Jenkins, GitOps, and Groovy scripting.
• 3+ years of experience supporting Databricks or similar data/analytics platforms.
• 5+ years of experience with API Management and APIOps solutions (GWAM).

Preferred Qualifications

• Experience supporting AI/GenAI platforms and AI operations workloads.
• Experience working on data and analytics platforms at scale.
• Platform automation experience using Python or other scripting languages.
• Strong communication and technical documentation skills.
• Experience optimizing performance across CPU, GPU, or accelerator‑based workloads.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.