Customer Support Specialist (SAAS Product)

Designation: Customer Support Specialist

Expereince: 1+ Years

Salary: Up to 3.60 LPA

Mode: Work From Office (All Saturdays Work From Home)

Location: Ahmedabad (Sindhubhavan)

Key Responsibilities

• Provide support and assistance to customers using SaaS / ERP software
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Communicate clearly and professionally via phone, email, and chat
• Maintain detailed records of customer interactions and resolutions
• Collaborate with the technical team to escalate and resolve complex issues

Qualifications & Skills

• Good verbal and written communication skills
• Ability to remain calm, patient, and professional with customers
• Basic understanding of accounting principles (added advantage)
• Functional understanding of Tally or other ERP systems

About the Company

A fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.