Customer Support Specialist

Designation : Customer Support Specialist

Experience : 1- 3 Years

Budget: Upto 3.6 LPA

Mode : Work From Office (All Saturdays Work From Home)

Location : Ahmedabad (Sindhubhavan)

Key Responsibilities

• Provide support and assistance to customers using SaaS / ERP software
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Communicate clearly and professionally via phone, email, and chat
• Maintain detailed records of customer interactions and resolutions
• Collaborate with the technical team to escalate and resolve complex issues

Qualifications & Skills

• Minimum 1 year of experience in customer support
• Good verbal and written communication skills
• Ability to remain calm, patient, and professional with customers
• Basic understanding of accounting principles (added advantage)
• Functional understanding of Tally or other ERP systems

About the Company A fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.

Contact Person: Parul Chavda (HR Executive)

Contact Number: 7984440363

Email address: parul.chavda@mantras2success.com