Income Assistance Investigator

Income Assistance Investigator

XO3 Administrative Officer 3

Regular/full-time

Department of Families

Provincial Services ; Community Services and Supports

Winnipeg MB

Advertisement Number: 45042

Salary(s): XO3 $67,671.00 - $86,622.00 per year

Closing Date: May 31, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people. Applicants are requested to self-declare at the time of application.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

To be considered for this competition, you must submit an Application Screening Form along with your resume, to the Public Service Commission by email (govjobs@gov.mb.ca) quoting 45042 and position title in the subject line. Complete the Application Screening Form at the link below. Note: Candidates will only be invited to the interview stage if they have satisfactorily met the screening stage (via Application Screening Form and resume).

Click here to access the Application Screening Form.

The Investigator supports both the Employment and Income Assistance program and the Manitoba Supports for Persons with a Disability program. The investigator is responsible for high quality analysis of income assistance eligibility concerns, informal resolution of concerns and conducting investigations, including interviews, evidence analysis, legislation, policy and standards interpretation, and drafting comprehensive reports with findings and conclusions.

Duties

The investigator conducts comprehensive file audits, completes eligibility verification checks, and examines records to establish support the income assistance programs to determine eligibility or identify potential program misuse. The Investigator will conduct interviews or speak with program participants, landlords, law enforcement, other government agencies, financial institutions and other third parties who may have relevant information pertaining to an investigation. The position will provide guidance to staff and management on appropriate next steps when concerns arise regarding program misuse or client eligibility. They will prepare investigative reports and, in consultation with management, make recommendations regarding program eligibility and appropriate actions, including whether prosecution is warranted, file closure, overpayment recovery, or budget adjustments.

Qualifications

Essential

• Post secondary education in a social sciences or public service field with directly related experience conducting investigations. Other equivalent combinations of education and experience may be considered.
• Experience gathering evidence and presenting the information to quasi-judicial and justice officials.
• Ability to organize, prioritize and take initiative in a complex work environment with high volume caseloads and competing demands.
• Effective verbal communication skills including addressing situations with empathy and understanding, utilizing deescalating language, and promoting supportive and helpful solutions to issues.
• Effective written communication skills including experience preparing clear and detailed written correspondence around complexand sensitive subject matter.
• Experience in reviewing and understanding bank records, financial statements and other related financial documents.
• Experience working with individuals from diverse cultural backgrounds and those who are financially disadvantaged.
• Strong interpersonal and conflict resolution skills to effectively manage situations that involve interpersonal conflict or hostile environments.
• Experience working as part of a team or independently.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Desired:

• Knowledge of Manitoba's Employment and Income Assistance Program; The Freedom of Information and Protection of PrivacyAct (FIPPA); The Personal Health Information Act (PHIA); and The Personal Investigations Act (PIA).
• Strong verbal and written communication skills in French is an asset

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must be able to provide and maintain a satisfactory Criminal Record Check with Vulnerable Sector Search
• Must be able to provide and maintain a satisfactory Child and Adult Abuse Registry Check
• Must be able to complete a Prior Contact Check
• Must be able to provide a satisfactory credit screening and credit check.

Apply to:

Advertisement # 45042

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: 204-945-7518

Fax: 204-945-0601

Email: govjobs@gov.mb.ca

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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