Hotel Operations Manager

Duties & Responsibilities of a Resort Operations Manager

1. Overall Operations Management

• Oversee all departments: Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Spa, etc.
• Ensure smooth daily operations of the resort
• Implement and monitor SOPs (Standard Operating Procedures)

2. Guest Experience & Satisfaction

• Ensure high levels of guest satisfaction and service quality
• Handle VIP guests and special requests
• Resolve guest complaints quickly and effectively
• Maintain luxury hospitality standards

3. Staff Management

• Recruit, train, and supervise staff across departments
• Conduct performance evaluations
• Prepare duty rosters and manage manpower planning
• Maintain discipline and team motivation

4. Financial Management

• Monitor budgets, revenue, and expenses
• Control operational costs and wastage
• Ensure profitability and achieve financial targets
• Approve purchases and manage inventory

5. Coordination Between Departments

• Ensure proper communication between departments
• Conduct daily briefing meetings
• Coordinate events, group bookings, and special functions

6. Maintenance & Facility Management

• Ensure rooms, public areas, and facilities are well maintained
• Coordinate with engineering for repairs and preventive maintenance
• Ensure safety and hygiene standards are followed

7. Compliance & Legal Requirements

• Ensure compliance with local laws and regulations (fire, health, pollution, etc.)
• Maintain licenses and certifications
• Ensure safety protocols and emergency procedures are in place

8. Sales & Revenue Support

• Work closely with sales and marketing team
• Support promotions, packages, and seasonal offers
• Monitor occupancy and pricing strategies

9. Quality Control

• Conduct regular inspections of rooms, F&B outlets, and facilities
• Ensure brand standards are maintained
• Monitor online reviews and ratings

10. Reporting & Administration

• Prepare daily, weekly, and monthly reports
• Analyze performance and suggest improvements
• Report directly to General Manager / Owner

Key Skills Required

• Leadership & team management
• Problem-solving & decision-making
• Financial awareness
• Guest handling skills
• Communication & coordination

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

• Food provided
• Leave encashment

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education

• Bachelor's (Required)

Experience

• Hotel: 5 years (Required)

Language:

• English (Required)

Work Location: In person