Malibu Part-Time Store Associate

MALIBU PART-TIME STORE ASSOCIATE

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job

We are looking to hire a part-time sales associate for our Madhappy flagship location in Malibu.

The Sales Associate is responsible for delivering outstanding customer service, driving sales, and fostering strong client relationships. This role requires a proactive and engaging individual who is passionate about fashion, understands the importance of personalized service, and thrives in a fast-paced retail environment.

You must be based in the Los Angeles metropolitan area to be considered for this position.

Key Responsibilities

Customer Service & Clienteling:

●  Deliver an elevated shopping experience by engaging with customers in a warm, approachable, and knowledgeable manner.

●  Build and nurture lasting customer relationships through personalized styling, thoughtful product recommendations, and consistent, proactive client outreach.

●  Actively utilize clienteling tools and maintain a detailed client book to track preferences, follow up after purchases, and drive long-term engagement and repeat business.

●  Leverage clienteling to inform customers of new arrivals, restocks, events, and brand moments in a timely and personalized way.

●  Uphold Madhappy’s brand values by fostering a welcoming, inclusive, and community-driven store environment.

Store Operations & Merchandising:

●  Maintain a clean, organized, and visually compelling sales floor that aligns with brand standards.

●  Support inventory management, stock replenishment, and loss prevention initiatives.

●  Stay knowledgeable on store policies, procedures, and product offerings to ensure seamless, efficient, and consistent service.

Qualifications

●  1+ year of retail or customer service experience preferred.

●  Strong interpersonal skills with a passion for clienteling and relationship-building.

●  Enthusiastic, proactive, and results-driven mindset.

●  Ability to thrive in a fast-paced environment and multitask effectively.

●  Alignment with Madhappy’s brand mission and values.

Benefits

●  Welcome gift :)

●  Monthly gifting of new collections

●  Performance based bonus

$18/hr