West Hollywood Pantry Full-Time Cafe Supervisor

WEST HOLLYWOOD PANTRY BY MADHAPPY CAFE SUPERVISOR

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their Melrose Flagship location.

About the job

We are looking to hire a full-time Cafe Supervisor for our Pantry by Madhappy flagship location in West Hollywood. In this position will oversee staff and procedures at our Malibu location and support a team centered around efficiency, excellent customer service, and embodying our brand vision.

You must be based in the Los Angeles metropolitan area to be considered for this position.

Responsibilities

Operations:

●  Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.

●  Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.

●  Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.

●  Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach.

●  Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip.

●  Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.

People Management & Development:

●  Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served.

●  Lead by example in delivering a memorable, personalized customer experience.

●  Foster a supportive work environment by stepping in whenever needed to empower and support the team.

●  Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.

●  Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up.

About you

Qualifications

●  2+ years of coffee and coffee leadership related experience

●  Deep knowledge of coffee and matcha preparation

●  Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards

●  Previous experience working in a small team environment

●  Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed

●  Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members

●  Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience

●  Familiarity with the Madhappy brand and mission

Characteristics:

●  Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.

●  Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.

●  Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Benefits

●  Up to 96 hours of PTO annually

●  Health, dental, and vision insurance

●  Retirement plans available

●  Quarterly fitness and mental health stipend

●  Welcome gift :)

●  Employee discount and early access to products

$25/hr plus tips