Location:

Comfort Inn Brooklyn

150 20th St, Brooklyn, NY 11232

Position Summary

We are seeking a friendly and service-driven Guest Service Agent to create a welcoming experience for every guest. This role is responsible for front desk operations, guest interactions, and ensuring a smooth stay from arrival to departure.

Key Responsibilities

• Greet guests and provide a professional, welcoming experience at all times
• Handle check-in and check-out processes accurately and efficiently
• Respond promptly to guest requests, questions, and concerns
• Process payments, post charges, and follow proper cash handling procedures
• Manage reservations, room assignments, and special requests
• Answer phones using proper etiquette and assist with inquiries
• Maintain knowledge of hotel services, amenities, and local information
• Coordinate with housekeeping and maintenance to support guest needs
• Keep the front desk and lobby areas clean and organized
• Follow all safety, security, and emergency procedures
• Document and communicate important updates to team members and management

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer skills required
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift or move items up to 40 lbs as needed

Job Type: Full-time

Pay: $19.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person