Business Intelligence Analyst (Night Shift) (Hyderabad)

Project Description:

• They will be supporting reporting for our Technology Asset Inventory (TAI) Project and helping improve our overall reporting suite.
• Please describe the team the candidate will be working with - how many members?
• Will be part of the ASK Portal Team. Our goal is to be a 1 stop shop for ITSM Metrics. You will be focusing on our TAI Project building reports.
• What is the break-down of the team s skill sets (ex: 1 PM 4 Developers etc.)?
• Currently 8 team members - 4 OGA Engineers with backgrounds in Tableau and software engineering. Two US Based Engineers 1 Senior 1 Lead. 1 Lead Technical Product Owner. 1 OGA based Tester.
• Develop new reports using Tableau
• Help Improve our existing dashboards
• Partner with Product owners to understand requirements for dashboards
• Help improve our inventory of dashboards
• Participate in operations actives and agile meetings

Required Qualifications:

• Strong background in Tableau report development.
• Ability to make complex data sources for reporting
• Strong SQL any Python experience
• Experience with ITSM concepts and ServiceNow.
• Experience with CMDB or Asset management
• Tableau report development. 5+ years
• Ability to make complex data sources for reporting 5+ years
• SQL 5+ years
• Python 2+ years

Required AI Skills:

All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:

• Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
• Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
• Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.

Responsibilities

• Build and enhance Tableau dashboards
• Create complex data sources and write solid SQL
• Use Python for data tasks
• Work with Product Owners to gather dashboard requirements
• Support reporting for the Technology Asset Inventory (TAI)
• Participate in daily Agile activities
• Use approved AI tools regularly to improve productivity

Mandatory Skills Description:

• Tableau report development. 5+
• SQL 5+ years
• Python 2+ years
• ITSM concepts and ServiceNow.
• Ability to make complex data sources for reporting 5+ years

Nice-to-Have Skills Description:

• Experience with ServiceNow, CMDB, ITSM metrics
• Strong dashboard UI/UX design
• Knowledge of other BI tools (Power BI, Qlik, etc.)
• Cloud or ETL experience
• Additional leadership/mentoring exposure