Service Advisor

=== JOIN A DIFFERENT KIND OF AUTOMOTIVE TEAM ===

Lucki Mazda of Woodbridge is a heart-led automotive franchise dealership. We are building something exciting in the automotive industry: a culture rooted in trust, mentorship, transparency, excellence, and genuine care for both our customers and our team.

As a Black, female-owned dealership, we are committed to creating a workplace where people from all backgrounds feel respected, supported, and empowered to grow.

We know great client advisors and technicians come from many different backgrounds, paths, and experiences. If you are passionate about helping people, solving problems, and creating a positive customer experience, we encourage you to apply.

=== POSITION OVERVIEW ===

This is a full-time, on-site role for a Service Advisor supporting operations at Lucki Mazda of Woodbridge. In this role, you will help customers navigate their vehicle service needs while delivering a trustworthy, high-quality customer experience.

You will work alongside a collaborative team that values integrity, continuous learning, accountability, and respect.

=== WHAT YOU'LL DO ===

• Greet customers and assist with vehicle service needs
• Communicate clearly with customers regarding recommended services, timelines, and updates
• Help create a smooth and positive service experience from checkin through vehicle pickup
• Coordinate with technicians and service team members to ensure efficient workflow
• Handle customer questions, concerns, and aftersales support with professionalism and care
• Maintain accurate service documentation and customer records
• Support a clean, organized, and respectful work environment
• Contribute to a culture of teamwork, accountability, and continuous improvement

=== WHAT WE'RE LOOKING FOR ===

• Strong customer service and customer satisfaction skills
• Excellent communication and interpersonal skills
• Experience in customer service, hospitality, retail, dealership operations, or aftersales support
• Ability to work well in a fastpaced team environment
• Strong problemsolving and organizational skills
• Professionalism, empathy, and attention to detail
• Bilingual communication skills preferred (please specify language proficiency when applying)
• Basic knowledge of the automotive industry or vehicle maintenance is a plus
• High school diploma or GED preferred
• Automotive training or dealership experience is a plus

=== WE HIRE PEOPLE, NOT JUST RESUMES ===

Even if you don't check every single box above, we still encourage you to apply. We value passion, a willingness to learn, and a heart for service just as much as previous industry experience.

=== WHAT MAKES OUR TEAM DIFFERENT ===

• Supportive, peoplefirst culture
• Modern, fully digital workflow and tools
• Opportunities for mentorship, training, and career growth
• Leadership that values transparency, respect, and teamwork
• Commitment to a welcoming and inclusive workplace
• A team where your voice and contributions matter
• The chance to help shape a better future for the automotive industry

=== WORK ENVIRONMENT ===

This role is based on-site within a professional dealership operations environment. Candidates should be comfortable working in a fast-paced setting while maintaining high standards for professionalism, communication, and customer care.

=== EQUAL OPPORTUNITY EMPLOYER ===

Lucki Mazda of Woodbridge is an Equal Opportunity Employer. We are committed to creating an inclusive workplace for all employees and applicants, regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.