Customer Support Associate for a Educational Technology Company (Remote)

MRF: 240270

Is This YOU? Then We Want to Meet You!

We’re looking for a detail-oriented professional with experience in onboarding, customer success, or operations. Strong English communication, excellent organizational skills, and the ability to lead video calls across multiple counties are essential, along with a reliable internet connection to support daily work.

Requirements

• Strong written and spoken English.
• Experience in onboarding, customer success, or operations.
• Highly organized with strong follow-up skills.
• Comfortable leading video calls and managing multiple counties simultaneously.
• Reliable internet connection and ability to work 8:00am–5:00pm EST.

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Guide new substitutes through Florida compliance and platform onboarding to become ready to work.
• Keep substitutes engaged throughout the onboarding process and reduce drop-off before first shift.
• Host 1:1 meetings and small group sessions to prepare substitutes for success.
• Monitor shift activity, encourage bookings, and ensure substitutes show up prepared and on time.
• Maintain awareness of each ELC-sponsored substitute pool and reinforce expectations tied to those partnerships.
• Identify gaps in engagement or matching and escalate issues proactively.

Tech Checklist - Gotta Have It!

• A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget: $900 USD - $1,000 USD/month

Working Condition: Full time agent

Schedule: 8:00am–5:00pm EST