L2 Help Desk Support

Company Description

ConcordantOne Technology Services Pvt. Ltd. provides advanced managed IT infrastructure services to support businesses across various industries. By partnering with Managed Service Providers globally, the company delivers high-quality IT consulting solutions tailored to meet the specific requirements of SMBs. Their offerings include proactive Network Operations Center (NOC) services, remote technical staffing, IT support, and help desk services, ensuring businesses operate effectively and efficiently. With a focus on cost-effective, transparent, and comprehensive solutions, Concordant IT Networks prioritizes eliminating technical complexities and streamlining IT operations to enable businesses to expand their operations. The company is ISO 27001:2013 ISMS Certified, ensuring adherence to top-tier security standards.

Role Description

This is a full-time remote role as an L2 Help Desk Support Specialist. The role involves providing high-quality technical support, troubleshooting IT issues, resolving client queries, and delivering prompt incident management. Responsibilities include managing L2 help desk tickets, maintaining and supporting desktops & servers, ensuring smooth operations of IT services, and collaborating with other technical teams to resolve advanced issues.

key Responsibilities

• L2 Help desk support
• Daily Proactively monitoring and trouble shooting with standard issues related to performance and Microsoft tools.
• Support on other applications.
• Good knowledge and experience with N-Able suite of tools
• Good communiaction skills
• Willing to work CST time zone.

Qualifications

• Proven experience in Technical Support and Troubleshooting to diagnose and resolve IT issues efficiently.
• Proficiency with Desktops, servers, Back-ups and L2 Help Desk Support systems for maintaining and resolving hardware or software problems.
• Strong skills in Customer Support, including effective communication and the ability to resolve user inquiries promptly and professionally.
• Flexibility to work remotely, excellent organizational skills, and a customer-focused mindset.
• Relevant certifications such as CompTIA A+, ITIL, or similar are a plus.