Customer Service Advisor - Service Delivery

Ileseum Clubs is India’s leading sports and leisure club management company, dedicated to merging sports, fitness, leisure, and co-working into vibrant, integrated spaces. Our mission is to redefine urban lifestyles by creating destinations where wellness, productivity, and leisure coexist harmoniously. Backed by world-class sporting facilities and premium fitness services, Ileseum provides a holistic environment designed for modern urban individuals. This is a full-time on-site role for a Customer Service Representative located in Mumbai. The responsibilities of this role include assisting customers with inquiries, delivering excellent customer support, handling complaints or issues, monitoring customer satisfaction, and ensuring a positive overall customer experience. The role also involves working collaboratively with internal teams to address client needs and improve service delivery.

Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction

Experience in enhancing Customer Experience and managing customer relationships effectively

Exceptional communication and interpersonal skills for providing high-quality service

Familiarity with CRM tools or other customer management systems is an advantage

Bachelor’s degree or equivalent experience in a relevant field