Role Overview
Lightedge is hiring a mid-level Triage Technician - IBM Operations ( ). This is a full-time role in Des Moines, Iowa. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
Frequently Asked Questions
How do I apply for the Triage Technician - IBM Operations ( ) position at Lightedge?
Use the Apply button above to submit your application directly to Lightedge. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Triage Technician - IBM Operations ( ) position at Lightedge located?
This position is based in Des Moines, Iowa. Lightedge has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Triage Technician - IBM Operations ( ) at Lightedge earn?
Lightedge has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Triage Technician - IBM Operations ( ) role at Lightedge posted?
This role was posted on April 18, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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