About the position

Levitt-Safety is seeking a highly organized Service Administrator to support our Fort McMurray branch. In this fast-paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide excellent customer support. Reporting to the Service Administration Supervisor, the ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while working with service technicians and customers. You will support operations primarily within our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions. This role is based in town in our Fort McMurray branch with a Mon-Fri schedule.

Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Requirements

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working with multiple systems and technology platforms
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and manage urgent service requests
• Positive attitude, strong teamwork skills, and willingness to learn

Nice-to-haves

• Experience scheduling technicians or coordinating service work is an asset

Benefits

• Competitive salary with paid vacation, flex days and other time off benefits
• Comprehensive health benefits including medical, dental, vision & EAP for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset