Premier Technical Support Specialist - L2
Lenovo India Private LimitedRole Overview
Lenovo India Private Limited is hiring a entry-level Premier Technical Support Specialist - L2. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As an advanced technical support specialist, your role will involve providing efficient issue resolution, ensuring smooth service operations, and maintaining high customer satisfaction levels. You will need to utilize your deep technical troubleshooting capabilities, strong problem-solving skills, and real-time support for engineers.
Key Responsibilities:
- Provide floor support to address technical, process, and policy queries.
- Guide engineers on standard operating procedures (SOPs), part compatibility, and system navigation.
- Handle customer escalations both during on-call and off-call hours.
- Conduct root cause analysis (RCA) for escalated cases and implement preventive actions.
- Manage technical key performance indicators (KPIs) to ensure alignment with organizational standards.
- Assist field teams in unit collection and resolution of repeat issues.
- Collaborate with cross-functional teams to enhance service processes.
Qualifications Required:
- Degree in Information Technology, Hardware Engineering, or a related field.
- Demonstrated hands-on experience in troubleshooting laptops, desktops, accessories, and peripherals.
- Excellent communication and customer service skills.
- Ability to manage escalations effectively and provide real-time technical guidance.
- Strong analytical and documentation skills.
The work schedule for this role is 6 days a week, Monday to Saturday, from 9:00 AM to 6:00 PM. As an advanced technical support specialist, your role will involve providing efficient issue resolution, ensuring smooth service operations, and maintaining high customer satisfaction levels. You will need to utilize your deep technical troubleshooting capabilities, strong problem-solving skills, and real-time support for engineers.
Key Responsibilities:
- Provide floor support to address technical, process, and policy queries.
- Guide engineers on standard operating procedures (SOPs), part compatibility, and system navigation.
- Handle customer escalations both during on-call and off-call hours.
- Conduct root cause analysis (RCA) for escalated cases and implement preventive actions.
- Manage technical key performance indicators (KPIs) to ensure alignment with organizational standards.
- Assist field teams in unit collection and resolution of repeat issues.
- Collaborate with cross-functional teams to enhance service processes.
Qualifications Required:
- Degree in Information Technology, Hardware Engineering, or a related field.
- Demonstrated hands-on experience in troubleshooting laptops, desktops, accessories, and peripherals.
- Excellent communication and customer service skills.
- Ability to manage escalations effectively and provide real-time technical guidance.
- Strong analytical and documentation skills.
The work schedule for this role is 6 days a week, Monday to Saturday, from 9:00 AM to 6:00 PM.
Frequently Asked Questions
How do I apply for the Premier Technical Support Specialist - L2 position at Lenovo India Private Limited?
Use the Apply button above to submit your application directly to Lenovo India Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Premier Technical Support Specialist - L2 position at Lenovo India Private Limited located?
This position is based in IN. Lenovo India Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Premier Technical Support Specialist - L2 at Lenovo India Private Limited earn?
Lenovo India Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Premier Technical Support Specialist - L2 role at Lenovo India Private Limited posted?
This role was posted on April 25, 2026 (59 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Premier Technical Support Specialist - L2 role at Lenovo India Private Limited entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Lenovo India Private Limited has listed.
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