Amazon Connect Engineer
Largeton GroupRole Overview
Largeton Group is hiring a entry-level Amazon Connect Engineer. This is a contract role in Washington. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary For Amazon Connect Engineer
- Design & Implement Contact Flows:
- Create and optimize contact flows in AWS Connect for effective call routing.
- Build chatbots and automated customer interaction solutions.
- Manage user accounts, routing profiles, and security settings.
- Metrics, Reporting & Monitoring:
- Ensure accurate capture of all key performance indicators (KPIs) within AWS Connect.
- Develop dashboards and reports using AWS Connect and Amazon QuickSight.
- Monitor system health and performance through AWS CloudWatch.
- Campaign & Survey Management:
- Manage outbound call campaigns and customer surveys.
- Ensure compliance with all outbound calling rules and regulations.
- Integration & System Optimization:
- Integrate AWS Connect with other systems (such as CRM) using AWS Lambda and related services.
- Continuously optimize system performance and efficiency.
- Security & Compliance:
- Adhere to security best practices and compliance standards.
- Implement change management processes for system updates.
- Support & Troubleshooting:
- Identify, troubleshoot, and resolve system issues.
- Apply updates and fixes to improve system reliability and performance.
- Required Skills & Experience:
- Minimum 3 years hands-on experience with AWS Connect (CCaaS, not infrastructure).
- Proficient with AWS CI/CD for deployment and customization.
- Experience with AWS services: Lambda, DynamoDB, S3, Lex.
- Knowledge of VoIP, CX strategies, and system integration.
- Experience with contact flow creation, routing, user management, dashboard, and KPI reporting.
- Familiarity with workforce planning and optimization (FCS).
- Strong communication and teamwork abilities.
- Education:
- Bachelor’s degree in Engineering, IT, Computer Science, or related field.
- Preferred Qualifications:
- AWS certifications such as AWS Certified Solutions Architect or Developer (highly desired).
- Experience with workforce optimization best practices within AWS Connect.
- Work Environment:
- Hybrid in Washington, DC (on-site 3 days per week expected soon).
- In-person interview process.
- Local candidates to the DMV region only.
Frequently Asked Questions
How do I apply for the Amazon Connect Engineer position at Largeton Group?
Use the Apply button above to submit your application directly to Largeton Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Amazon Connect Engineer position at Largeton Group located?
This position is based in Washington. Largeton Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Amazon Connect Engineer at Largeton Group earn?
Largeton Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Amazon Connect Engineer role at Largeton Group posted?
This role was posted on April 9, 2026 (69 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Amazon Connect Engineer role at Largeton Group entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Largeton Group has listed.
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