About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Position Overview

The Marketing & Public Relations Coordinator provides day-to-day administrative, coordination, and execution support to the Marketing and Public Relations team. This role ensures marketing initiatives, PR activities, campaigns, and internal communications are delivered efficiently, on brand, and on schedule, supporting both digital performance and communications strategies across the hotel.

Key Responsibilities

Marketing & Campaign Support

• Support the execution of marketing and promotional campaigns across hotel, rooms, food & beverage, and event outlets.
• Coordinate timelines, assets, and deliverables for campaigns planned by the Marketing Strategist, Digital Performance.
• Assist with the creation, updating, and maintenance of website landing pages and promotional content.
• Coordinate the distribution of marketing collateral and promotional materials to internal teams and external partners.
• Maintain marketing calendars, tracking documents, and campaign status updates.

Public Relations & Communications Support

• Support public relations initiatives including media visits, FAM trips, photo shoots, and events.
• Assist with drafting, formatting, and distributing press releases, media pitches, fact sheets, and media kits.
• Monitor media coverage and maintain coverage tracking reports.
• Ensure listings and submissions for tourism boards, publications, and partners are accurate and submitted on time.
• Maintain and organize the hotel’s photo and asset library for marketing and PR use.

Collateral & Brand Management

• Coordinate production of hotel collateral including brochures, rack cards, sell sheets, signage, posters, and internal communication materials.
• Maintain and distribute approved logos and brand assets, ensuring adherence to brand standards and guidelines.
• Update internal communication channels including digital screens, reader boards, elevator signage, and on-hold messaging.
• Ensure all materials meet quality, brand, and service standards.

Administrative & Financial Coordination

• Administer purchase orders and invoicing processes, including tracking, filing, and follow-up to ensure timely payment.
• Assist with monthly accruals, reporting, and documentation for marketing and PR spend.
• Support departmental organization including meeting coordination, ordering supplies, and maintaining records.
• Assist with contra, donation, and sponsorship programs, including certificate issuance and tracking.

Cross-Functional & Team Support

• Liaise with internal departments to support promotions, need periods, and operational initiatives.
• Provide administrative support to marketing interns and assist with onboarding and task coordination.
• Support coverage of the administration reception desk when required.
• Handle ad hoc marketing and PR requests as assigned.

Knowledge, Skills & Abilities

• Strong working knowledge of Microsoft Office and marketing administration tools.
• Experience with content management systems, basic website updates, or digital platforms is an asset.
• Familiarity with design tools (e.g., Adobe Creative Suite) and media monitoring tools is an asset.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail and strong follow-through.
• Ability to work independently while supporting cross-functional teams.

Experience & Expertise

• 2 years of experience in a marketing, communications, public relations, or administrative role.
• Hospitality or hotel marketing experience is an asset.

Education

Post-secondary diploma or degree in Marketing, Communications, Public Relations, Hospitality, or a related field preferred.

• The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/