IT Helpdesk Support Tier II (MSP)

About the Role & Company:

We’re partnering with a well-established local MSP known for its collaborative team environment and strong track record of promoting from within. Leadership genuinely prioritizes work-life balance, reflected in a flexible hybrid schedule and unlimited PTO.

The culture strikes a rare balance between high performance and having fun—this is a team that supports each other while staying focused on growth, innovation, and what’s next in the evolving tech landscape.

This role is ideal for someone who enjoys client interaction, thrives in a hands-on, field-based environment, and is eager to accelerate their career in a company that invests in its people.

Responsibilities

• Provide on-site IT support for client environments
• Troubleshoot Windows workstations, Microsoft 365, and desktop applications
• Support Azure Entra ID
• Support M365 suite (administration, licensing, support)
• Support Active Directory, endpoint devices, and basic networking
• Work closely with the service desk to resolve client issues

Qualifications

• 2+ years of MSP experience
• Experience providing support to both Mac & Windows environments
• Experience with Active Directory and Azure Entra ID
• Basic networking knowledge (switches, firewalls, connectivity)
• Experience with ConnectWise or Kaseya highly preffered
• Comfortable working directly with clients on-site

Company Benefits:

• Salary $65,000-$75,000
• Unlimited PTO
• 100% company-paid health, dental & vision
• 401k with 4% company match
• Hybrid work from home when not on client sites
• Amazing company culture with major emphasis on work-life balance
• Ample growth opportunities