IT Helpdesk Support Tier II (MSP)
Landshark RecruitingRole Overview
Landshark Recruiting is hiring a mid-level IT Helpdesk Support Tier II (MSP). This is a full-time hybrid role, based in Rockville. The posted range is $65k to $75k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About the Role & Company:
We’re partnering with a well-established local MSP known for its collaborative team environment and strong track record of promoting from within. Leadership genuinely prioritizes work-life balance, reflected in a flexible hybrid schedule and unlimited PTO.
The culture strikes a rare balance between high performance and having fun—this is a team that supports each other while staying focused on growth, innovation, and what’s next in the evolving tech landscape.
This role is ideal for someone who enjoys client interaction, thrives in a hands-on, field-based environment, and is eager to accelerate their career in a company that invests in its people.
Responsibilities
- Provide on-site IT support for client environments
- Troubleshoot Windows workstations, Microsoft 365, and desktop applications
- Support Azure Entra ID
- Support M365 suite (administration, licensing, support)
- Support Active Directory, endpoint devices, and basic networking
- Work closely with the service desk to resolve client issues
Qualifications
- 2+ years of MSP experience
- Experience providing support to both Mac & Windows environments
- Experience with Active Directory and Azure Entra ID
- Basic networking knowledge (switches, firewalls, connectivity)
- Experience with ConnectWise or Kaseya highly preffered
- Comfortable working directly with clients on-site
Company Benefits:
- Salary $65,000-$75,000
- Unlimited PTO
- 100% company-paid health, dental & vision
- 401k with 4% company match
- Hybrid work from home when not on client sites
- Amazing company culture with major emphasis on work-life balance
- Ample growth opportunities
Frequently Asked Questions
How do I apply for the IT Helpdesk Support Tier II (MSP) position at Landshark Recruiting?
Use the Apply button above to submit your application directly to Landshark Recruiting. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the IT Helpdesk Support Tier II (MSP) role at Landshark Recruiting remote or in-office?
This is a hybrid role based in Rockville. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
How much does the IT Helpdesk Support Tier II (MSP) role at Landshark Recruiting pay?
Landshark Recruiting has posted a compensation range of $65k to $75k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the IT Helpdesk Support Tier II (MSP) role at Landshark Recruiting posted?
This role was posted on April 22, 2026 (55 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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