Job Overview

We are seeking a dynamic and energetic Hotel Front Office Manager to lead our front desk team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to deliver seamless hospitality services. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. If you thrive in a fast-paced hospitality setting and possess a passion for guest service, this is your opportunity to shine!

Duties

• Supervise and coordinate all front desk activities, including check-in, check-out, and reservations to ensure smooth operations
• Lead the front office team by providing training, guidance, and support to uphold high standards of customer service and professionalism
• Manage guest relations by addressing inquiries, resolving complaints promptly, and ensuring overall guest satisfaction
• Oversee night audit procedures to reconcile daily financial transactions and prepare reports for management
• Maintain effective communication with housekeeping, maintenance, and other departments to fulfill guest needs efficiently
• Handle multi-line phone systems with professionalism, practicing excellent phone etiquette at all times
• Monitor and improve front desk processes to enhance efficiency and guest experience in a busy resort environment
• Manage group accounts and reservations

Qualifications

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of hotel management principles
• Exceptional customer service skills with the ability to handle diverse guest situations diplomatically
• Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively
• Knowledge of night audit procedures, guest services, and front desk software systems is essential
• Strong leadership skills with the ability to motivate and develop a team in a fast-paced setting
• Excellent communication skills, including phone etiquette and managing multi-line phone systems
• Prior hotel experience in a hospitality environment is preferred

Join us as our Hotel Front Office Manager and be at the heart of creating memorable experiences for our guests! Your energy, expertise, and dedication will drive our success while providing rewarding opportunities for your professional growth.

Pay: From $18.00 per hour

Benefits

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off

Work Location: In person