Customer Relationship Manager/post sales-real estate
Kukreja InfrastructuresRole Overview
Kukreja Infrastructures is hiring a mid-level Customer Relationship Manager/post sales-real estate. This is a full-time role in Nagpur. posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Relationship Management
- Handle customer queries, complaints, and service requests professionally.
- Maintain positive and long-term relationships with buyers.
- Ensure timely communication with customers regarding project updates, payment schedules, and possession status.
- Conduct regular customer follow-ups through calls, emails, and meetings.
Documentation & Agreement Process
- Coordinate booking documentation and agreement procedures.
- Verify customer KYC and payment documents.
- Maintain proper records of application forms, agreements, receipts, and correspondence.
- Coordinate with legal and accounts departments for documentation compliance.
Collections & Payment Follow-Up
- Follow up with customers for due payments as per construction-linked payment schedules.
- Coordinate with banks for home loan processing and disbursement.
- Prepare and share demand letters and payment reminders.
Possession & Handover
- Coordinate flat inspection and possession activities.
- Ensure timely completion of possession documentation.
- Handle customer complaints during handover and ensure proper resolution.
- Coordinate with project, maintenance, and facility teams for smooth possession.
Complaint Handling & Service Support
- Register and track customer complaints.
- Coordinate with internal departments for timely issue resolution.
- Ensure high customer satisfaction and maintain service quality standards.
MIS & Reporting
- Maintain CRM software/database and update customer records regularly.
- Prepare daily, weekly, and monthly reports related to collections, complaints, possession, and customer status.
- Maintain customer feedback and satisfaction reports.
Pay: ₹35,000.00 - ₹75,000.00 per month
Benefits
- Cell phone reimbursement
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Relationship Manager/post sales-real estate position at Kukreja Infrastructures?
Use the Apply button above to submit your application directly to Kukreja Infrastructures. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Relationship Manager/post sales-real estate position at Kukreja Infrastructures located?
This position is based in Nagpur. Kukreja Infrastructures has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Relationship Manager/post sales-real estate at Kukreja Infrastructures earn?
Kukreja Infrastructures has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Relationship Manager/post sales-real estate role at Kukreja Infrastructures posted?
This role was posted on May 21, 2026 (29 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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