• This is an in office role in Markham, ON*

At KSI Law, we are a leading law firm specializing in legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation. We are committed to setting the national standard for creditors’ rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.

Position Overview:

The Senior Resolutions Officer is responsible for managing escalated, higher-balance delinquent accounts across all provinces. This position demands a deep understanding of credit reporting, legal enforcement processes, and consumer insolvency. Ideal candidates have proven success in third-party collections and the ability to handle more complex financial and regulatory interactions.

Key Responsibilities:

Account Management & Advanced Collections:

· Collect on accounts valued from <$3,000 to >$15,000 across Canada.

· Conduct high-level negotiations with consumers and third parties.

· Strategically manage escalated files with repayment potential or legal exposure.

· Provide tailored solutions and payment plans for high-balance debtors.

Credit Bureau & Insolvency Support

• Fully analyze credit reports to guide collection strategies.
• Identify and escalate bankruptcy or consumer proposal accounts.
• Counsel debtors on repayment solutions while maintaining creditor protection.

Legal Process Awareness

• Apply working knowledge of the legal enforcement process.
• Vet accounts for pre-litigation review and prepare necessary backup.
• Ensure legal documentation is prepared accurately and on time.

Documentation & Compliance

• Maintain complete records in the CRM for audit and legal use.
• Adhere to compliance policies, client standards, and regulatory laws.
• Serve as a mentor or escalation point for Tier 1 and Tier 2 collectors.

Qualifications – Required:

· 2+ years in third-party collections (Bank, Telco, or Financial Institutions)

· Advanced knowledge of the Canadian credit system, including bureau interpretation

· Familiarity with consumer insolvency and legal recovery processes

· Excellent negotiation, documentation, and verbal communication skills

· Proficient in Microsoft Outlook, Excel, and CRM platforms

· Fluent in English; shift and weekend flexibility required

Preferred

· Exposure to multi-province regulatory environments

· Experience mentoring or supporting junior collection staff