Front Desk Receptionist

Key Responsibilities

• Welcome guests professionally and ensure a smooth check-in and check-out experience.
• Handle room reservations, walk-in bookings, cancellations, and modifications.
• Manage daily operations using IDS Hotel Management Software.
• Handle bookings received through OTA platforms such as Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia, Airbnb, and the hotel's direct booking channels.
• Monitor room availability, rates, and inventory across all booking platforms.
• Coordinate with the Housekeeping and Operations teams to ensure room readiness.
• Address guest queries, complaints, and special requests promptly and professionally.
• Handle phone calls, emails, WhatsApp inquiries, and reservation requests.
• Maintain accurate guest records, invoices, and billing information.
• Process payments through cash, card, UPI, and other payment methods.
• Ensure proper documentation as per hotel policies and government regulations.
• Prepare daily occupancy reports, cash reports, and shift handover reports.
• Maintain the reception area with a professional appearance at all times.

Required Skills

• Minimum 2 years of experience as a Front Desk Executive or Receptionist in a hotel.
• Hands-on experience with IDS Hotel Management Software is mandatory.
• Experience managing OTA platforms including Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia, and Airbnb.
• Excellent spoken and written English is mandatory.
• Good communication skills in Hindi and Odia will be an added advantage.
• Strong customer service and interpersonal skills.
• Good computer knowledge including Microsoft Office and Google Workspace.
• Ability to multitask in a fast-paced hospitality environment.
• Professional grooming and positive attitude.

Preferred Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, or any relevant field.
• Experience in handling corporate bookings and group reservations will be an added advantage.
• Knowledge of channel managers and revenue management basics is a plus.

What We're Looking For

• A confident and welcoming personality.
• Excellent communication and guest handling skills.
• Strong attention to detail and organizational abilities.
• Ability to remain calm under pressure.
• Responsible, punctual, and dependable.
• Team player with a hospitality-first mindset.

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person