Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.  
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.   

Repair Superintendent

Repair Supevisor who would be responsible for the profitable operation of a Branch Office Repair Business. This includes the direct supervision of all related repair activity, union and non-union personnel, as well as accomplishing goals for quality and customer satisfaction.

Essential Functions:

• Direct workers (repair mechanics, helpers, and repair crews) concerned with elevator and escalator repair projects.

• Supervise work performance and manpower qualifications to keep performance time, travel time and expenses to a minimum. Keep actual costs within pre-calc labor and material estimates.

• Review material orders. Minimize overnight shipments.

• Ensure that mechanics comply with reporting procedures (proper time reporting, assignment of labor and expenses to correct job number, service ticket transmittal, on-site customer check-in and check-out).

• Communicate with customers directly and service department personnel to coordinate job scheduling and re-scheduling of missed appointments.

• Conduct repair meetings once a month with the Service Manager.

• Ensure all time tickets are accurate. Check and approve all repair time tickets and invoices for vendor’s materials.

• Maintain accurate record of scheduled repair work. Utilize best business practices to prioritize and schedule future repair projects based on customer needs, available resources, code compliance, impending fines or penalties, passenger safety, and contractual obligations.

• Follow up any work performed to correct written violations or deficiency lists with written notification to the proper party / authorities that work is complete.

Additional Responsibilities:

• Inspect repair job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.

• Assure repairs made on all jobs comply with contract agreement.

• Maintain required tools in tool inventory to efficiently and profitably complete repair jobs.

• Assist the Service Manager with recommendations for hiring and training of repair personnel.

• Order materials for repair jobs to be available for crews when work is scheduled.

• Check Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing or closing out non-billable work.

• Review all IBM contractual service reports to insure proper gross profit level (45-50%). Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Education:
A two-year college level degree and/or equivalent combination of technical and management experience in elevator/escalator or related industry.

Experience: 
3+ years of experience in the elevator or related industry.

Specific Knowledge, Skills & Behaviors:

• Experience in maintenance/repair within the elevator/escalator or related industry.

• Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.

• Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.

• Willing and able to travel with occasional extended over night stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area.

•  Good leadership, supervisory, organizational, written, verbal communication and customer skills.

• Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedures.

• Ability to read construction drawings, layouts and electrical, hydraulic schematics.

• Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk, hear or see. The employee must occasionally lift and/or move up to 50 pounds.

• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/