Job Description
<div class="content-intro"><p>At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.</p>
<p>Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.</p>
<p>Interested in learning more about how we’re transforming the financing experience and joining our team?</p></div><p><strong>What You'll Do</strong></p>
<p><span data-contrast="auto">The Head of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company’s collections and recoveries functions. This individual contributor role will develop and deliver the strategy and roadmap, collaborating across internal teams and external partners to execute and optimize our loss mitigation efforts. The ideal candidate will have deep collections and recoveries expertise, very strong analytical and problem solving skills, cross-functional leadership skills, and a deep understanding of consumer finance regulations.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Key Responsibilities:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><strong><span data-contrast="auto">Strategic Leadership:</span></strong><span data-contrast="auto"> Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Operational Excellence:</span></strong><span data-contrast="auto"> Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Risk Management & Regulatory Compliance:</span></strong><span data-contrast="auto"> Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Financial Performance:</span></strong><span data-contrast="auto"> Own the Collections and Recoveries budget and maximize return on operational expenses.</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Technology and Innovation:</span></strong><span data-contrast="auto"> Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.</span><span data-ccp-props="{}"> </span></li>
<li><strong><span data-contrast="auto">Customer Experience:</span></strong><span data-contrast="auto"> Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.</span></li>
<li><span data-ccp-props="{}"><span data-contrast="auto">Additional responsibilities may vary based on the company’s needs and requirements.</span> </span></li>
</ul>
<p><strong><span data-contrast="auto">About You (Required Qualifications)</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">5+ years of experience in collections and recoveries in the consumer finance industry.</span></li>
<li><span data-contrast="auto">Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.</span> </li>
<li>Proficiency with SQL, Snowflake, and other data/analytics tooling.</li>
<li>Excellent analytical and problem-solving skills. </li>
<li>Strong communication, influencing and interpersonal skills. </li>
<li>Ability to work under pressure and meet tight deadlines.</li>
</ul>
<p><strong><span data-contrast="auto">Preferred Qualifications</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Advanced degree (MBA or MS).</span><span data-ccp-props="{}"> </span></li>
</ul><div class="content-conclusion"><p><strong>Why choose Koalafi: </strong>A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.</p>
<p><strong>Benefits: </strong></p>
<p>At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:</p>
<ul>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>20 PTO days + 11 paid holidays</li>
<li>401(k) retirement with company matching</li>
<li>Student Loan & Tuition Reimbursement </li>
<li>Commuter assistance</li>
<li>Parental leave (maternal + paternal)</li>
<li>Inclusion and Associate Engagement Programs</li>
</ul>
<p><strong>Who we are & what we value: </strong></p>
<ul>
<li>We focus on what’s most important</li>
<li>We set clear expectations and deliver</li>
<li>We embrace challenges to reach our full potential</li>
<li>We ask, “How can this be better?”</li>
<li>We move fast together</li>
</ul></div>
About Koalafi
Koalafi
koalafi.com
Hires remote
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